Client Service Rep - Personal Lines & Account Manager - Commercial Lines

FENA Insurance Solutions Inc. - Niagara Falls, ON (30+ days ago)

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Client Service Representative – Personal Lines

Account Manager – Commercial Lines

Founded in 2006, FENA Insurance Solutions Inc. has become a leading property and casualty insurance brokerage in the region. FENA offers innovative insurance solutions to protect consumers' businesses, commercial properties, homes and cars.

At FENA we believe that a great employee contains our core values and focus. If you consider yourself a relationship builder, a resourceful solution seeking individual with integrity then FENA is the place for you. Our core focus is Building Relationships based upon Trust and if you feel that this represents you, FENA is interested in seeing your resume.

The Client Service Representative/Account Manager will provide administrative and technical support to executives with an end mission to create an extraordinary service experience for our clients and Personal Lines & Commercial Lines Team.

Responsibilities:

  • Create a positive client experience by understanding and meeting the customers’ needs
  • Processing and reviewing renewal / endorsements / remarketing
  • Assist clients through the claims process
  • Deliver excellent service by responding to all client inquiries accurately and efficiently
  • Contribute to team success by consistently leveraging knowledge and sharing best practices
  • Building relationships in a dynamic culture with insurers and underwriters

Qualifications and Experience:

  • RIBO License is required
  • Minimum of 2 years insurance industry experience
  • Highlydeveloped customer service skills
  • Strong written and verbal communication skills
  • Excellent organizational and interpersonal skills
  • Ability to work well under pressure with minimum supervision

Job Types: Full-time, Permanent

Licence:

  • RIBO (Required)