Residential Support Worker - Extreme Weather Protocol

The Salvation Army - Victoria ARC - Victoria, BC (29 days ago)

Apply Now

Residential Support Worker - Extreme Weather Protocol
The Salvation Army - Victoria ARC - Victoria, BC

Key Responsibilities

Front Desk:

  • Receives residents and visitors in a pleasant and courteous manner, and provides services according to established procedure
  • Monitors access to the Victoria A.R.C.
  • Conscientiously observes the confidential nature of the agency’s service to its clients and residents
  • Operates cash register; accepts and records payments, and does shift end deposit
  • Accepts, sorts, and distributes all incoming mail and packages
  • Operates a multiple line switchboard, takes messages, and forwards messages to respective staff and residents
  • Records pertinent information including financial and incident accurately and according to policy on shift activity log and other recording systems
  • Monitors adherence on residents to Victoria A.R.C. guidelines
  • Does registration for new residents and ensures that registration forms are accurately completed and intake procedures are followed
  • Provides residents access to their medication and follows all procedures and policies related to resident medication
  • Maintains and updates resident information on database

Residential Support:

  • Acts as a mobile secure and supportive presence monitoring the first, second, and third floors for resident behaviour as well as basic structural and operational conditions as per policies and procedures
  • Provides accurate information and client-centered support to meet the needs of the residents and visitors in accordance to Victoria A.R.C. policies and procedures
  • Ensures that residents and visitors are respecting and adhering to Victoria A.R.C. policies and procedures
  • Conducts and monitors building health, safety, security, and surveillance
  • Conducts regular rounds of the Victoria A.R.C. and conducts bed checks
  • Reports observed maintenance needs in accordance with agency procedures
  • Ensures the public areas are clean and organized to Victoria A.R.C. standards
  • Performs light janitorial duties when required


  • Must attend all staff meetings and training seminars related to agency services if requested
  • May be assigned other related duties according to agency needs at the discretion of the Residential Program Manager


  • Completion of High School plus post-secondary diploma or certificate (Degree or Diploma in Social Work, Psychology, Counselling, or related field is preferred)
  • Excellent typing and computer skills
  • Excellent numeric and analytical skills
  • Superior customer service and problem-solving skills
  • Excellent ability to work well in a fast-paced and high-stress environment
  • Must possess a valid First Aid/CPR Certificate
  • Must possess a class 5 driver’s license
  • Understanding of barriers faced by Victoria A.R.C. residents and visitors
  • Demonstrates flexibility and creativity
  • Strong time-management skills
  • Effective in both written and verbal communication

NOTE: This position requires a First Aid Certification. A Federal Government “Enhanced Reliability” Security Clearance and Criminal Record Check are a pre-requisite to employment commencement.

HOURS PER WEEK: Variable, as needed basis

Seasonal Contract : October 2019 to April 2020

Job Type: Casual


  • Victoria, BC (Preferred)