Team Manager – Information Technology

Alberta Blue Cross - Edmonton, AB (30+ days ago)

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Are you a natural leader with a knack for inspiring technical teams?
Are you able to create dynamic team environments that are both productive and positive?

At Alberta Blue Cross, we are committed to providing the best health coverage for our members and take an active role in promoting the wellness of all Albertans. We believe in what we do and place trust in our employees to deliver our vision.

We are seeking a Team Manager who is skilled at helping teams balance the everyday demands for prioritization & productivity along with creating an enjoyable and supportive atmosphere.

What you’ll do:
Lead and inspire a team of IT professionals to deliver high-quality business solutions every day.
Provide effective overall team management and guidance.
Create an engaging and open environment where employees feel supported, equipped and trusted to do their best work.
Be dialed-in to the pulse of both your team and the organization.
Identify areas for improvement within the team. These could be areas like inefficient processes, alternative technologies or missing skills.
Develop individualized employee performance plans that incorporate feedback, career aspirations, and training plans.
Manage team allocation to internal work requests as well as project work.
Provide day-to-day operational management in the requirements gathering, development, quality assurance, implementation and maintenance of business applications, which meet business requirements.
Introduce and enforce quality control standards.
Ensure the team is delivering highly valued and trusted services to business customers.
Ensure the teams’ applications are running well and able to be reported on and measured.
Maintain service-level agreements to agreed upon levels.
Communicate effectively with all levels within the organization on a regular basis.
Provide leadership to internal projects.
Lead projects while in keeping with the corporate project management methodology.
Train, mentor and coach team members, under the direction of the manager, to build a workforce of the highest quality.
Ensure Systems Development Life Cycle best practices are being followed.
Provide expertise to internal clients, external clients and team members.
Understand the application environments and interdependencies with other systems.

What you’ll have:
A bachelor’s degree or diploma in Computer Science or related technical discipline is required.
A minimum of three years of leadership in an IT related organization or team providing both technical and analytical services to internal clients.
Experience understanding customer/business requirements.
A solid understand and familiarity with all aspects of the System Development Life Cycle.
Working knowledge of ITIL and Project Management experience is a plus.
Ability to work well with people and to inspire them to do their best work every day.
Effective prioritization and organization of both people and work.
Excellent communication skills with both technical and non-technical people.
Effective and efficient delegation skills.
Ability to handle and manage change, both personally, with your team and with your customers.
Ability to help resolve difficult problems.
Strong people skills coupled with excellent written and verbal communication.
Committed to providing customers both internally and externally with exceptional care, attention to detail and the highest of quality.

Alberta Blue Cross offers a competitive salary and benefits package and the opportunity to work in a challenging team-oriented environment. This position will remain open until April 23, 2020. If you have the qualifications we are looking for, apply online at www.ab.bluecross.ca.