Job description: Customer Service and Office Administrator
Reports to: General Manager of Audio-Technica Canada
Date: As soon as possible
Audio-Technica is a leading manufacturer of a broad range of audio products, including high-performance microphones, headphones, wireless microphone systems, wireless monitor systems, phonograph cartridges, turntables and more.
All around the world, the Audio-Technica team is committed to providing extraordinary products that help customers experience more than they expect, from remarkable audio quality to reliability and durability that are second to none.
Audio-Technica Canada is a new member of the global Audio-Technica family. The Canadian entity was founded in 2018. Our small and growing team is passionate about serving the Canadian marketplace with excellent products and audio expertise, with the goal to best connect with local audio communities and users.
If you are a self-motivated person with the desire to make an impact and be a part of a collaborative environment and an exciting, rapidly growing business, we would love to hear from you.
Job Description: Customer Service and Office Administrator
Responsible for internal customer relations, services, and office administration. The role includes building sustainable relationships through open, supportive and interactive communication, managing incoming calls, and responding to business enquiries. The scope of duties includes opening and maintaining customer accounts and managing order entry and returns, including credit processing. In addition, the function performs further internal sales support such as pricelist updating and communication, coordination of sales leads, and the administration of general account requirements. This role serves also as an office coordinator in daily operational and administrative tasks such as the organisation of meetings, business presentations, and reports.
1. Customer Service, Order Handling, and Account Management
- Managing the order handling process
- Processing customer orders and returns
- Managing account payables and account receivables, in coordination with our US team
- Maintaining and communicating pricelist updates
- Responding to general phone and email enquiries
2. Office Administration and Documentation
- Initiating and coordinating checks for expenses such as invoices, expense reports, and commissions
- Coordinating and updating office and team calendars as well as meetings and application forms
- Creating and facilitating business reports and presentations
- Filing of business contracts and reports
- General office tasks and team administrative functions
3. Project Management
- Aiding the team as required for special project needs
Preferred Education, Competencies and Experiences:
Bachelor’s degree in business administration and/or accounting with a minimum of 3 years of relevant experience.
Proficiency in Microsoft Office (esp. Excel, PowerPoint, and Word) and/or equivalent administrative software.
Experience with international corporations and/or business start-up companies is
The ability to participate in and embrace team efforts as well as to work independently.
Analytical and problem solving skills are of benefit.
Presentation skills are of benefit.
Bilingualism (French/English) required in both written and spoken word.
Candidates should embrace a can-do mentality, demonstrate collaborative and proficient communication skills, and be able to live and enjoy the challenges and achievements that come with being part of a small team.
We are an enthusiastic team with an entrepreneurial mindset. This job operates in an office environment which is a newly established subsidiary of a well-established global corporation. As such, Audio-Technica Canada needs to integrate into the international corporate business environment while embracing the dynamics and requirements of being a small and fast-growing entity. This role routinely uses standard office equipment including a laptop and mobile phone.
Position Type/Expected Hours of Work:
This is a full-time position. Some flexibility in hours is possible, but candidates must be available during the majority of standard business hours (9am – 5pm).
The position will occasionally require travel.
The candidate will be in direct contact to customers in the Canadian marketplace as well as with colleagues of the Audio-Technica office in the USA via email and phone communication.
To apply, please include a cover letter and resume.
Audio-Technica Canada Inc.
7750 Boulevard Cousineau,
Saint-Hubert, QC J3Z 0C8
We thank all applicants for their interest in Audio-Technica Canada.
Reference ID: Customer Service and Office Administrator
Job Types: Full-time, Permanent