Technology Consultant

TELUS Communications - Montréal, QC (30+ days ago)

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Join our Team

The Contact Center Application Team (CCAT) is a small team with a big scope. We are responsible for quoting, fact finding, configuration, deployment and support within the Contact Center environment for many Telus Products. Our goal is to continuously provide an awesome experience with our customers and strengthen the team and organization.

Here’s the impact you’ll make and what we’ll accomplish together

You will be working with many great teams both internally and externally. Sales, Engineers, Project Managers and especially our customers in proposing and delivering strategic solutions.

Here’s How

Give direction and leadership on infrastructure projects by providing technical guidance and consulting services to team members on the delivery of Contact Center projects
Provide TELUS customers Contact Center options that meet customer expectations and requirements
Create Scope of Work (SOW) documents that are precise, definitive, not open-ended, and technically-accurate and clearly describe contact center’s solution
Develop and present PowerPoint presentations
Support the project team in a technical lead role to ensure successful project completion
Exercise good judgment in making solution commitments to customers; concentrating on carefully weighing opportunity value against risk assessment

Qualifications

You’re the missing piece of the puzzle

Must be fluently bilingual (English/French)
7-10 years of equivalent experience in the Avaya contact center design environment
Senior to expert level of technical skills within many of the Avaya core relevant technical proficiencies (Skill Based Routing, IVR, CTI, Multimedia, Social Media, Workforce Optimization, Reporting)
Possess product knowledge of communication switch solutions, data communication solutions (LAN, WAN, PRI,SIP), and databases. [Basic]
General knowledge in call flows, configuration & scripting of Contact Centre
Avaya Elite, AACC certification, Avaya Aura Contact Center, ACIS or ACSS, MPS
Great-to-Haves

General knowledge in the Cisco contact center design environment
Cisco UCCXI, UCCEI, UCCES, UCCE ICM or UCCED