Associate Director, BPO

Mitsubishi UFJ Fund Services - Halifax, NS (30+ days ago)

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Manage a team of Senior Associates preforming Accounting, Portfolio and Trade Operations
Ensure that all deliverables from associated teams are met on a daily, weekly and monthly basis.
Review and maintain the integrity of the SLA sitting between MUFG and the client
Scope and ensure all requests from the client fall within the SLA
Act as escalation point for the client along with internal stakeholders
Liaising with banks, brokers and custodians to ensure smooth service delivery to customers and timely completion of deliverables
Participate actively in various system initiatives and projects
Ensure all client queries are handled correctly and in a timely manner
Supervise and train staff on all aspects of the trade life cycle process
Assist in the co-ordination of resources within all operations sub-departments and Data Management teams to ensure that all work is carried out and SLA met on a day to day basis
Communicate directly with client operational staff to run back office
Ensuring adequate cross training and cover in place for all services provided to client.
Rigorously follow internal control processes and suggest improvements to workflows in order to reduce risk and increase automation
Provide input on current processes and look to streamline
Provide feedback to staff on their performance in accordance to MUFG standards
Manage staff vacation and absence
Ensure adequate coverage is in place for all teams listed above

Key Requirements
Have a minimum of five years’ experience in the Financial Services or Fund Administration industry
University Degree in a relevant field or an equivalent combination of education and related work experience
Strong computer skills with strengths in Microsoft Office products. Proficiency with Microsoft Excel is particularly an asset.
Proven investigative, analytical and problem solving skills
Have excellent communication and interpersonal skills
Demonstrate the ability to lead a team, whilst also being able to be hands on in technical work
  • Please note, due to Covid-19 this role will start remotely but will transition to an office based role later on.