Bilingual Mortgage Retention Specialist

Manulife - Waterloo, ON (30+ days ago)

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Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Description

We are looking for a dynamic individual to join our team as Mortgage Retention Specialist with Manulife Bank.

As Mortgage Retention Specialist, you will:
Optimally probe to gain an understanding of the client’s needs in order to educate and provide resources
Build long-lasting relationships with customers and serve as primary contact for future mortgage business needs and repeat business
Handle high volume of complex files
Perform sound judgment in assessing various internal and external variables
Highly skilled in effectively overcoming customer objections and complaints
Build and maintain a strong mortgage industry awareness in current rules and regulations
Develop and maintain up-to-date knowledge of the Bank’s current promotions, products and technology enhancements
Work in partnership with the Bank Sales team in support of the client; their advisor and other distributor relationships
Support the mortgage renewal journey with customers from beginning to end including posting the transaction on the banking systems and ensuring all appropriate disclosures are met
Proactively identify issues, report on client concerns, identify process gaps and ways to improve service and retention tactics

As Mortgage Retention Specialist, you have:
Bilingual in French and English
Demonstrate strong communications skills, articulating the complexity of our unique mortgage products’ features in a clear and concise manner
Strong customer focus, with the ability to influence and negotiate
Result oriented and strong accountability with business goals
Excellent interpersonal skills with a high level of professionalism
Excellent problem solving, analytical, judgment and decision-making skills
Effective time management and ability to organize and prioritize
Excellent business acumen with strong decision-making skills
Thorough knowledge of CMHC insurability rules
Extensive knowledge of features and benefit of Bank mortgage product and identify when key feature can meet client goals
Understanding of Manulife Bank’s products

If you are ready to unleash your potential it’s time to start your career with Manulife/John Hancock.

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2018, we had more than 34,000 employees, over 82,000 agents, and thousands of distribution partners, serving almost 28 million customers. As of September 30, 2019, we had over $1.2 trillion (US$881 billion) in assets under management and administration, and in the previous 12 months we made $29.8 billion in payments to our customers.

Our principal operations in Asia, Canada and the United States are where we have served customers for more than 100 years. We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

Manulife is an equal opportunity employer. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention and advancement and we administer all of our practices and programs based on qualification and performance and without discrimination on any protected ground.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request any accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.