Revenue Officer, Cold Lake District

Alberta Parks - Cold Lake, AB (30+ days ago)

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Self-Registration & Administration

Lead revenue collection and administration for multiple campgrounds
Travel independently to multiple locations using a Parks vehicle
Act as an Alberta Parks representative in remote campgrounds and be the key contact between program areas for these campgrounds
Advise the public of the various rules, policies, and regulations that apply within a Provincial Park or Provincial Recreation Area
Troubleshoot visitor issues and provide on-site support
Collect and reconcile self-registration fees and revenues from Alberta Parks campgrounds and group areas
Ensure occupied campsites have valid permits and have paid appropriate fees
Review and approve Information Officers’ cash-outs and self-registration work
Provide day-to-day support to Information Officers on related processes

Campground Compliance & Support

Provide exceptional customer service as the first point of contact for day users and overnight campers
Understand functions to register campers, update visitor information, and process payments or refunds using the system
Learn and adhere to all pertinent policies, procedures, and protocols, including OHS, campground regulations, and GOA directives
Participate in all required booth operations, including camper compliance, group unit counts, and daily cleaning
Assist with firewood sales as required
Keep a clean & organized work space at all times, with relevant resources stocked and ready to use
Receive, respond to, and follow up with customer complaints
Respond to in-person and telephone/email requests for information on area amenities and recreational activities
Learn emergency protocols to provide support to visitors and staff in an emergency situation
Complete bank deposits and ensure booth and concession floats are adequate
Work with the Parks Business Administrator and the District Administrative Support to complete other duties as required
High school diploma and one year of related experience (directly related experience or education considered on the basis of: one year experience for one year of education or one year of education for one year of experience).
Well-developed interpersonal and communication skills
Available to work weekend and evening shifts (premiums are paid)
Strong computer skills, including Microsoft Office (Excel, Word, Outlook)
Cash-handling and/or administration experience
Alignment with the required behavioural competencies or the role (see below)
Valid Class 5 Operator's License

The ability to handle intense and demanding environments
Exceptional customer service skills
Strong attention to detail and the desire to make things better through improving processes and continuous learning
Effective time management
Ability to work both independently and in a team
Independent problem solving and adaptability
Desire to be proactive, reliable, and demonstrate a strong work ethic
A passion for engaging customers and providing professional, informative, and diplomatic service to a variety of people
Positive and inclusive attitude
Willingness to cross-train for other areas or duties (maintenance)
Second language proficiency
Post-secondary education
Experience with
Familiarity with the Parks in the district

Recognized current Standard First Aid Certificate
Defensive Driving Certificate (within three years)

Competencies are behaviours that are essential to reach our goals in serving Albertans. We encourage you to have an in-depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

Agility: Staff must be agile in order to anticipate and quickly adapt to changing priorities and situations to effectively meet diverse visitor needs. To think creatively while working in a changing work environment.
Build Collaborative Environments: By promoting collaboration and commitment, encourage broad thinking on projects, work together to eliminate barriers to progress, and facilitate open and respectful dialogue.
Creative Problem Solving and Judgement: Occasionally challenges arise and staff must assess options, understand implications and determine appropriate actions to achieve the necessary solutions. Will be using a wide range of communication techniques to promptly and professionally address issues.
Develop Self and Others: By actively learning about the needs of park visitors, reflecting on public interactions to identify areas of improvement and creating a shared learning environment to lead the delivery of top level customer service.
Drive for Results: This position requires staff to have the ability to champion innovation and display high standards in programs, initiatives and services.
Systems Thinking: This position is one component of a larger work environment that includes other program areas so it's important to understand how the position contributes to achieving broader Alberta Environment & Parks goals.
Terms of Employment
Various start dates beginning in late April/May, with end dates in September (or later), depending on operational requirements.
Access to reliable transportation to and from place of work
Final candidates will be required to provide a Criminal Records Check and a driver's abstract (no reimbursement), depending on the locations requirements.
Adherence to Alberta Parks Uniform Policy
This position requires outdoor work in a variety of weather conditions
Training sessions at the beginning of employment are mandatory (April/May)
Training will be provided to successful candidates
Interviews will take place in March
Those selected for an interview must bring three work related references to the interview
Shared rental accommodation may be available
This posting may be used to fill future vacancies
How to Apply

Please review the following information carefully. Any applications sent outside these parameters will not be considered.

Email applications are preferred.
Ensure your cover letter, resume and any other related documents are submitted as one file.
Please save this document using the naming format of your Last name, First name Resume (eg. Smith, Jamie Resume)
Please email your application with the subject line "RO-Cold Lake-Last name, First name" to
You can also mail, or drop off your application, ensuring that the position and location is clearly marked.
If you are applying to multiple parks or positions, you must submit an application for each one separately.
Applicants are advised to provide information that clearly and concisely demonstrates how qualifications meet the advertised requirements, including education, experience, and relevant examples of competencies.

Cold Lake District
Alberta Parks
5013-51 Street (south side of Cold Lake)
Cold Lake, Alberta
T9M 1N1

We thank all candidates for their interest. However, only individuals selected for interviews will be contacted.