Director of Operations, Buildings + Places Canada

AECOM - Whitby, ON (30+ days ago)

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Company Overview

AECOM is a $20 billion in revenue, fully integrated professional and technical services firm that designs, builds, finances and operates infrastructure assets in more than 150 countries around the world, serving both public- and private-sector clients. The company is a leader in all of the key markets that they serve — including transportation, facilities, environmental, energy, oil and gas, water, high-rise buildings and government — and provide a blend of global reach, local knowledge, innovation and technical excellence in delivering customized and creative solutions that meet the needs of their clients’ projects. AECOM became the largest and top-rated design firm globally with their acquisition of URS Corporation in 2014 and have designed some of the most iconic structures in the world such as: the new World Trade Center, the Barclay’s Center, Olympic parks in London and Rio de Janeiro, the Shanghai International Financial Center and countless company headquarters. They were also recognized by Fortune magazine as a World’s Most Admired Company in 2015 through 2019.

AECOM Buildings + Places

AECOM’s Buildings + Places business line is dedicated to excellence and integrated design solutions. We offer exciting work, great clients and an award winning portfolio. With a range of expertise from strategy through project realization, the connections we make among people and places provide new insight to better outcomes for clients and communities. Better outcomes grow economies, protect natural systems, conserve natural resources, make societies more equitable and make people healthier and happier. Our expertise includes economic and development planning, master planning, urban planning, architecture, interiors, building engineering, strategy, and landscape architecture. AECOM’s teams are leading the industry with visionary and forward-thinking projects such as the Golden 1 Center in Sacramento, CA; multiple projects at the World Trade Center, New York, NY including Liberty Park; the Lower Manhattan Coastal Resilience (Big U), NY; the San Diego Waterfront redevelopment, and the LA 2024 Olympic bid.

Job Summary:
AECOM is actively seeking a creative, highly talented Director of Operations to join our Buildings + Places Canada team. The Director of Operations will report directly to the Regional Business Line Leader (RBLL). We are open to the position being based out of any of the Canadian Buildings + Places offices across the country.

Major Responsibilities:
To perform in this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Primary Responsibilities: Day-to-day operational management of the Canada Region; ensures a safe and healthy work environment. Plans for and directs operations for the Region, providing operational, project delivery, and technical leadership which includes: project management and delivery, technical excellence, client satisfaction, quality, safety, resource allocation, and employee development and training. Initiates and maintains extensive contacts with senior level region, business line and technical experts within the company and with other organizations and companies. Responsible for the health, safety, and well-being of employees and the projects and programs managed. Champions the AECOM Safety For Life Program and ensures zero incident techniques are utilized and measured. A member of the Region Management Team, focused on optimizing the overall performance of the region.

This involves:
+ Analyzing operational performance for every business line within B+P and proactively identifies areas of improvement; this includes analyzing key KPIs such as utilization, gross margin, SG&A, EBITA and DSO

+ Core competencies in professional staff development, mentorship, and retention are critical. In an operations role, supports the continued growth and development of a professional environment for a creative enterprise, built on design and delivery excellence.

+ Collaborate with all Sub-business lines, including Architecture, Interiors, Building Engineering, Consulting, and Strategy+, on delivery of business plans

+ Working with business unit leaders and finance and accounting to forecast volume of work and identify deviations from plan/outlook

+ Provides the RBLL / B+P Leadership Committee support in developing the annual budget and preparing the financial outlook and other financial performance forecasts

+ Partnering with Financing/Project Controls to continuously improve operational excellence and be expected to act in a leadership role to drive improvement

+ Communicates with staff to ensure that all initiatives are delivered and executed in a positive and effective manner

+ Acting as Delivery Excellence and Deliver to Win area coordinator

Project Delivery (Do Work)

Primary Responsibilities: Client leadership, project management for key projects: Including project leadership, project reviews, quality assurance/control; Margin achievement and preservation; Technical expertise and best practices; Client satisfaction.

Responsible for project delivery and client service: Project staffing, workload balancing, and technical work in accordance with client expectations, contract scope of work and budget, and to company, professional, quality, safety and legislative standards. Responsible for effective project reviews and ensures quality assurance/control and compliance. Develops technical standards and implements best practices. Acts as an advisor to clients and acts as an advisor to others on client expectations, project delivery, technical practice and business units. Serves as top advisor on projects of large scope and complexity.


Primary Responsibilities: Hiring, development, management, deployment, retention and engagement of employees. As the Leader of Project Management, the Director of Operations assists with the recruitment, management, leadership and development of a team of project management/delivery and technical professionals specific to a business unit. Builds high performance, collaborative teams who demonstrate a strong focus on clients, a commitment to excellence and innovation, and strong employee engagement. Champions the Performance + Rewards program and succession planning processes. Ensures that AECOM programs such as Sustainability, Corporate Social Responsibility, Diversity and Inclusion, and Ethics & Compliance are a significant part of the organizational culture.

Direct Reports

Department/Area Managers, and may include technical, professional, project delivery and/or project/program managers.

Minimum Requirements

Bachelor's Degree in related field

12+ years of experience with four years in an operations role

Proven delivery as Project Manager on large complex projects

Proven record of delivery work, managing teams, and development of a collaborative practice

Collaborative style; team player

Willingness to see opportunity and act

Ability to lead and be decisive; strategic mindset

Proven financial and operational acumen

Preferred Qualifications

Preferred Qualifications :
Master’s Degree

Member of Professional or Technical Society

What We Offer

When you join AECOM, you become part of a company that is

pioneering the future . Our teams around the world are involved in some of the most cutting-edge and innovative projects and programs of our time, addressing the big challenges of today and shaping the built environment for generations to come. We ensure a workplace that encourages growth, flexibility and creativity, as well as a company culture that champions

inclusion, diversity and overall

employee well-being through programs supported by company leadership. Our

core values define who we are, how we act and what we aspire to, which comes down to not only

delivering a better world , but working to “make amazing happen” in each neighborhood, community and city we touch. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.