Senior Business Analyst

TELUS Communications - Burnaby, BC (30+ days ago)

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Join our team

Here’s the impact you’ll make and what we’ll accomplish together

TELUS is looking for a passionate and talented individual to join a highly skilled, dynamic planning team. In this role, you will construct robust models to forecast short and long term demand and supply which are used to prepare the wireline Customer Experience budget and provide updates for the Strat Check and monthly Triage activities.

You will collaborate with various stakeholders from budgeting, onshore and offshore operations, recruiting, training, marketing, and project teams to drive process efficiencies and develop actionable insights focused on improving business performance.

Here's how

Our team works in a fun and challenging environment that directly influences the strategic direction and performance of the Customer Experience – Operational Enablement business. We are responsible for the Resource planning functions of Strategic Planning, and Vendor Strategy & Governance, supporting the key business goal of maintaining two minute ASA.

We provide opportunities for you to excel and show your stuff-work on high value and high visibility projects. You will work in a team that actively supports your personal development with progressive training and development.

Qualifications

You're the missing piece of the puzzle

Strong background or knowledge of forecasting, statistics, data analytics and data science
Ability to mentor junior analysts and share modeling best practices
Self-motivation to continually improve models and processes to deliver best in class forecasting methodologies and effectiveness scores
Resourcefulness to identify opportunities and drive change with a sense of urgency
Outstanding analytical and quantitative skills with strong story telling ability
Knowledge of Program Management, Business Analysis and Change Management methodologies
Excellent collaborative and client relationship skills
Strong Telecommunications and call center knowledge
In-depth knowledge of Workforce Management methodologies and key success indicators
Ability to understand and integrate all internal and external drivers (i.e.: Finance, Economics, Operations, etc.) that impact problem solving and decision making
To maintain a positive attitude despite high-pressure situations and manage multiple priorities within tight deadlines
Proficient with Microsoft Office software (Excel, Word, PowerPoint)
Excellent interpersonal communication skills, ability to work with various levels of management up to and including Senior Management as well as work within multi-functional teams
Working knowledge of process improvement methodologies
University degree and/or 3-5 years equivalent combination of experience and education
Great-to-haves

CPA, MBA or MSc would be considered an asset
Expert level knowledge of Anaplan, IEX and other WFM planning systems