Synaptive Medical is a Downtown Toronto based company focused on developing medical equipment and applications for neurosurgical procedures. Together, these devices form a full and complete solution of visualization technologies for the operating room. In the past 20 years, the core members of Synaptive Medical have founded and grown multiple successful medical start-ups into international markets. The company has a number of opportunities for motivated people to join the team and share in the challenges and rewards of developing technologies to improve patient care and outcomes in neurosurgery.
The Applications Training Specialist,MRI is an essential part of the Customer Care team. The primary responsibility will be to develop and deliver a user training curriculum for our MR system to ensure customer (internal and external) needs are met. This will involve hands-on and didactic training at customer sites to a technologist audience. This individual will also play a customer support role at the user interface level.
The ideal candidate will be independent, self-motivated, and results oriented, with a positive attitude and a highly personable and energetic presence. They’re also not afraid to “roll up their sleeves” when asked to setup equipment and assist on installations. In addition, they are passionate about Synaptive’s vision and providing the best possible training experience to the customer.
As part of the larger Synaptive Medical team, the Applications Training Specialist, MRI is a fundamental contributor to improving the quality of our products by reflecting the customers’ and clients’ feedback to our Engineering and Design teams.
What You’ll Do
Work with product development team to scope learning requirements and objectives for MRI and other Synaptive products
Design, develop and execute training curriculum for MRI system users
Manage training records and associated documentation for quality purposes
Deliver on-site training for customers
Actively recognize and address internal training gaps/opportunities
Assist with implementation and configuration activities during on-site installs
Provide troubleshooting and service support for system users
Identify and report any quality or compliance concerns
Provide customer feedback to Synaptive design and engineering teams
Communicate all relevant customer information including product and customer opportunities to internal teams (Sales, Engineering, Marketing, Product Management, Service)
Work in close collaboration with the Clinical Training Manager to assist with development and improvement of Synaptive’s Global Training program.
Leverage clinical expertise to drive business opportunities
Represent Synaptive at trade shows, exhibitions, and continuing education courses as needed
Travel on short notice to U.S. and other international destinations (up to 30% travel)
What You’ll Need
MRI Technologist certification
Bachelor of Science Degree or equivalent experience
Proven analytical and problem-solving skills
3 years’ experience in MRI
Prior experience with training and education on imaging modalities
A valid passport is required for international travel
Professional and effective teaching and presentation skills
It’d Be Amazing If You Had
Experience working with medical device software, PACS, DICOM, and hospital IT
Knowledge of MRI sequences and their applications
Experience configuring site-specific MRI protocols
Experience imaging patients on MRI consoles
Advanced Medical Terminology
Experience with Navigation, Robotics and Optics
Ability to demonstrate strong customer service
Self-motivated and results oriented
Cooperative and collaborative team player
Motivated to work with other departments
Clear and concise written and verbal communication skills
Strong attention to detail
Ability to bring customer satisfaction situations to successful completion in a timely manner
Ability to work within hospital or environment and adapt to changing plans and circumstances
The ability to be flexible and manage time effectively is important while incorporating an irregular travel schedule
While performing the duties of this position, the employee is regularly required to talk or hear. The employee is frequently required to sit and reach with hands and arms. The employee is regularly required to stand; walk and use hands to finger, handle, or feel. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include ability to adjust focus.
Diversity & Inclusivity
Synaptive is based out of one of the most diverse countries in the world. This includes differences related to race, ethnicity, national origin, gender, gender expression and presentation, sexual orientation, religion, age, ability and socioeconomic status. To us, diversity is one our strongest assets to our organization. We commit ourselves to promoting the recognition and appreciation of our diverse and rich culture. We believe that it is critical to our success to promote freedom of thought and opinion in a respectful environment. The decisions we make are rooted by respectfully considering each other’s thoughts and opinions and by working towards a greater common goal, saving lives.
Synaptive Medical is an equal opportunity employer and welcomes applications from all qualified individuals, including visible minorities, Indigenous People, and persons with disabilities. We welcome and encourage applications from people with disabilities. If as a qualified job applicant, you request accommodation, Synaptive will consult with you to provide reasonable accommodations according to your specific needs. If you wish to make a request, you will be provided an opportunity if you’re applications is selected to proceed in our hiring process.
How to Apply
Unless otherwise stated, applications will only be considered from candidates eligible to work in Canada, or the county in which they’re applying to, without sponsorship. If you are interested in this position and can demonstrate that you meet or exceed requirements defined in the job description, please put #GOBRAIN in the top right corner of your resume and then complete your online application by clicking “Apply Now” and following the prompts.
The successful candidate to this role will be asked to complete background checks, which may include criminal, credit, employment and/or educational checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable background check.
We would like to thank everyone who submits an application. Due to the volume that we receive, only those candidates selected for interviews will be contacted.