Service Advisor

Canadian Tire Fenelon Falls - Fenelon Falls, ON (30+ days ago)

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Customer Service

  • Provides excellent customer service and ensures ongoing commitment to the needs of the customer and their vehicle
  • responds to cutsomer inquiries in a timely manner
  • Understands customer needs and provides them with a complete solution
  • Shares ideas and suggestions to imprve the sutomer experience in the Service Centre
  • Manages cutomer concerns and problems promptly
  • Deals with challenging situations ina professional manner
  • Ensures a smooth flow of communicayion with customers during repairs or maintenance work

Operations

  • Completes and reviews repair orders with customers
  • Estimates cost and time for repairs and needs. Ensure final invoice is the same as the estimate and vehicle is delivered on time.
  • Acts as a liaison between customers and technicians and manages the status of work orders
  • Schedules service and repair appointments
  • Operates computerized work order systems
  • Engages in learning activities and coaching to improve their own abilities
  • Shares potential opportunities or suggestions with the Service Manager to help the Automotive Centre to be more profitable and to increase sales
  • Complies with company, store and department ploicies and health and saftey program and regulations
  • Completes other tasks, as required

Job Type: Full-time

Experience:

  • CoStar: 1 year (Preferred)
  • customer service: 1 year (Preferred)

Licence:

  • Driver's Licence (Required)

Language:

  • English (Required)