IT specialist.will provide technical and network problem resolution to customers by performing diagnostics while guiding users through step-by-step solutions.
Duties include but not limited to:
- Logging and keeping records of customer/employee queries
- Working with field technicians to visit customers if the problem is more serious
- Testing and fixing faulty equipment
- Verifying proper hardware and software set up, power cycling equipment, troubleshooting email or router issues.
- Service and product inquiries
- Multi-tasking capabilities
- Establishes proper courses of action to ensure that work product is completed efficiently and on time/within proper time limits
- Maintains stable performance under pressure or opposition
- Knowledge of various software computer applications and equipment.
- Exemplary attendance and punctuality
Position covers - Monday thru Friday 1-9pm alternating Saturdays 10am-4pm.
Job Type: Full-time