IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.
Reports to: Manager, Program Management
The Program Manager (PM) is a key delivery and client facing role for STI. The PM is responsible for the management of the client relationship and program deliverables and maintenance post sales. The PM will work alongside the Corporate Account Manager during the pitch and sell of the program solution to client and will identify any opportunities for additional revenue for current programs and will coordinate with the Corporate Account Manager where applicable. The Program Manager will ultimately be responsible for sales orders or invoices linked to their accounts; managing client project timelines and deliverables; strategizing client solutions with the client and internal resources. The program manager will be responsible for the overall solution delivered to the client and ensuring ongoing management and maintenance of programs.
Be the lead in kick off client meetings in the post sale process including project development, and timelines
Prepare and present program progress and market insight reports to client and internally
Participate in Business Development activities to expand the business with new and existing clients.
Proactively communicate and escalate potential delays of a program launch or agreed timelines to stakeholders
Be responsive to customers concerns and questions
Consult in pre-sales program design and program set up
Own post sale launch, management and execution of the sold solution by developing and control deadlines, budgets and activities
Establish and implement a program plan at the start-up of new programs, this plan will outline the various steps involved in the implementation to maintenance of the program.
Coordinating cross-project activities and adhere to internal procedures
Clearly identify scope creep and escalate to Corporate Account Manager if required
Ensure project execution is implemented as per the plan and that any modifications to improve efficiency are implemented in a timely manner.
Monitor the programs routinely and regularly to ensure optimal performance and alignment with program deliverables and objectives.
Participate in daily communication with clients and stakeholders regarding program topics and actions.
Use appropriate tools such as Team Gantt to track program deliverables
Delegate tasks when required
Identify areas of improvement and develop new processes where applicable.
Work closely with Program Coordinator to deliver client production requests
Sales Order Management
Manage the sales order activity through efficiently tracking and fulling sales orders in a timely manner
Coordination with other team members ( Logistics, Marketing, Finance) to complete the order accurately
Manage and update revenue recognition schedules within each sales order and each line item
Troubleshoot client questions or concerns if invoicing errors occur
Excellent project management skills
Excellent written and verbal communication skills
Excellent documentation skills and attention to detail
Excellent time management skills
Trouble shooting and problem solver
Influencer and Negotiation skills
Adaptability and flexible
Excellent customer service skills
Must have computer proficiency in MS Office (Word, Excel, PowerPoint) and MS Outlook email.
Some travel will be required
Must have 3 - 5 years of experience managing programs or project management experience
An understanding and knowledge of Patient Support Programs and Reimbursement would be considered an asset
Fluently bilingual in both English and French is considered an asset.
Client facing experience or management is required.
Must have an Undergraduate degree, preferably in a Business or Science-related field.
Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.
Forge a career with greater purpose, make an impact, and never stop learning.