Floor Manager (Retail Team Lead)

CYC Design Corporation – Reigning Champ | wings+horns - Vancouver, BC (5 months ago)

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Full Time Floor Manager -Vancouver, British Columbia (Robson location)

Reigning Champ Floor Managers are an integral part of the retail management team. They support senior retail managers in day-to-day operational tasks and confidently lead the sales floor, empowering staff to achieve store goals while creating and maintaining a high-quality store experience for our customers.

You'll find yourself. . .

  • Introducing customers to the brand by creating and fostering the Reigning Champ brand experience
  • Putting the customer experience before everything else
  • Leading by example with the highest service standards
  • Setting the tone and energy for the sales floor each day
  • Driving the business for the day and striving to hit goals
  • Maintaining 360 vision of the sales floor while constantly moving to fill in gaps, remove bottlenecks and provide support where needed
  • Coaching and delivering feedback in the moment elevating the team’s performance
  • Diffusing difficult customer interactions with respect and creating solutions that work for all
  • Making the best use of downtime for inventory management, store cleanliness, product presentation, PK sessions, fit sessions, merchandise maintenance etc.
  • Being articulate about the business and able to share insights
  • Staying up-to-date on company news as well as industry and market trends
Must Haves

Lives the culture of the Reigning Champ brand and carries an intimate knowledge of our products and history; 4-5 years of customer service experience in apparel retail; positive and collaborative; hardworking, dynamic and interested in people; acts with integrity and professionalism; highly organized multi-tasker with great problem-solving skills; coachable and active with self-development.

Nice to Have

Post-secondary education; second language.

About Reigning Champ

Founded in 2007, Reigning Champ is Canada’s athletic brand that focuses on year-round staples made with original fabrics. Emphasizing rugged construction and unrivaled comfort, the brand's process is guided by its principles: Respect the details. Master simplicity.