Do you have a go get 'em personality that thrives on providing the best customer experience? Do you have a passion for sales?
Are you interested in a Full-time role working in the dynamic world of technology?
Do you want to have fun at work and join a winning team?
Then we are looking for YOU!
Who we are:
Wireless DNA is the leading Fido Solutions Exclusive Dealer with 25 locations in Ontario. Established in 1999, we have been providing wireless service solutions for over a decade to many thousands of satisfied customers.
Our Core Values:
People come first – customers and employees Exemplify a ‘can-do’ attitude in our daily endeavors Pride begins with teamwork and ends with success We guarantee our customers a truly unique shopping experience
What we offer:
Hourly Pay· Competitive Commission · Incentives · Internal Advancement Opportunities · Recognition program · Excellence Rewards *Employee Assistance Family Plan· *Group Benefits· * Must meet eligibility requirements.
Key responsibilities include:
Sells new wireless products and services. Assists new and existing customers with the purchase of wireless equipment and services.
Presents products and services to prospective customers through demonstrations and development of wireless communications solutions.
Prospects and generates new sales opportunities and delivers outstanding customer services that will entice customers to select Wireless DNA as their sole supplier of choice for wireless products and services.
Conducts all required processes and procedures to implement new service upon completion of sale.
Effectively interacts with customers regarding billing inquiries, equipment problems, etc.; carefully listens to current and prospective customers' requests; and escalates issues as required.
Provides professional services and solutions to meet customer needs. Initiates follow-up contact with customers to ensure complete satisfaction with all products and services purchased.
Makes every effort to retain customers who express their wish to cancel their plan or reduce their level of service.
Is upfront in all his/her dealings with customers.
Is proactive, sincere and empathetic when responding to customers' questions or issues.
Participates in the development and execution of promotional activities.
Responds to customer inquiries, needs, and/or problems, which may include account research, explanation of equipment operation, and execution of warranty claims.
Stays current with changes and developments in the wireless industry.
Promote corporate culture and values.
We are looking for dynamic, motivated, and energetic full-time Customer Experience focused individuals.
Must be in alignment with and enthusiastic about our Core Values Must be Customer Experience focused 1-2 year’s retail experience in sales or customer service.
1 year’s sales or customer service experience in a target-driven environment (preferred) Comfortable with technology such as mobile devices and computers; proficiency in MS Office required Excellent verbal and written communication skills (multi-lingual is an asset) Flexible to work day, evening, and weekend shifts, based on business needs Interested in applying? We’d love to hear from you, so please send us your cover letter and resume!
Job Type: Full Time Required education: High school or equivalent Job Location: Toronto downtown
Job Types: Full-time, Part-time
Salary: $30,000.00 /year