Support Specialist

Canada Drives - Vancouver, BC (5 months ago)

Apply Now

Canada Drives embraces an innovative, experimental, and data-driven mindset that encourages creative solutions and relentless progress. Guided by young leadership and defined by its innovative, out-of-the-box thinking, Canada Drives attracts the best talent in Vancouver by combining the electrifying energy of a start-up with the hard-earned stability of an established company.

We have been recognized as the fastest growing company in Canada by PROFIT 500 and the winner of Entrepreneur of the Year in 2016 by the Ernst & Young Pacific Division fintech category award. We were named as one of Canada’s Best Managed Companies for 2019. The company’s growth means there are tons of opportunities on the horizon. This millennial-friendly company is committed to developing leaders from within as it fine-tunes an online service that satisfies over one million customers a year.

Our office is located in the heart of downtown Vancouver and we want you to join our fast-growing team. Come and discover your potential with us!

What you'll be doing

  • Configuring, troubleshooting, and maintaining a fleet of desktops and laptops
  • Windows and Mac support
  • Managing Cloud Call Center platform
  • Preparing and managing data for Call Center reports and SMS activities
  • Maintaining Active Directory accounts and security groups
  • Voice, telephony, video conferencing support
  • Providing support for all hardware and software used internally
  • Handling requests through the Service Desk ticketing system
  • Troubleshooting additional miscellaneous IT related tasks as they arise
  • Creating and maintaining documentation and inventory records, and conducting required audits
  • Participating in IT projects as necessary
  • Availability on weekends and between 7 am and 7 pm to cover vacations
What you should already have

  • 1 to 3 years of experience in a Help Desk environment. Education may be considered equivalent on a case by case basis
  • A complete understanding of the Windows 10 operating system
  • Experience with Mac OS and entry-level systems administration an asset, but not required
  • Ability to learn quickly, demonstrating the ability to be a self-starter and work in a fast-paced and dynamic environment, and take ownership in work
  • Experience using a ticketing system
  • Customer Service skills and an outgoing personality
  • Experience with G Suite/Google Apps
  • Strong attention to detail
  • Post-secondary education in IT is an asset, but not required
What We Will Give You:
  • Competitive base salary
  • Vacation and personal days
  • Comprehensive health, dental and vision coverage
  • Company paid monthly MSP premiums
  • Company Paid Monthly Transit Pass (even if you live in the burbs!)
  • A variety of food and snacks while you work (seriously, lots of options)
  • A fulfilling, challenging adventure of a workplace located in the heart of beautiful downtown Vancouver! (We’re located by the Burrard sky-train station!)