Support Specialist

Canada Drives - Vancouver, BC (30+ days ago)

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Canada Drives is a young, dynamic, and fast growing company. We help our customers get access to the financial products they are looking for regardless of their credit situation.

What you'll be doing

  • Configuring, troubleshooting, and maintaining fleet of desktops and laptops
  • Windows and Mac support
  • Managing Cloud Call Center platform
  • Preparing and managing data for Call Center reports and SMS activities
  • Maintaining Active Directory accounts and security groups
  • Voice, telephony, video conferencing support
  • Providing support for all hardware and software used internally
  • Handling requests through Service Desk ticketing system
  • Troubleshooting additional miscellaneous IT related tasks as they arise
  • Creating and maintaining documentation and inventory records, and conducting required audits
  • Participating in IT projects as necessary
  • Availability on weekends and between 7am and 7pm to cover vacations
What you should already have

  • 1 to 3 years of experience in a Help Desk environment. Education may be considered equivalent on a case by case basis
  • A complete understanding of the Windows 10 operating system
  • Experience with Mac OS and entry level systems administration an asset, but not required
  • Ability to learn quickly, demonstrating the ability to be a self-starter and work in a fast-paced and dynamic environment, and take ownership in work
  • Experience using a ticketing system
  • Customer Service skills and an outgoing personality
  • Experience with Google G Suite/Google Apps
  • Strong attention to detail
  • Post-secondary education in IT is an asset, but not required
What We Will Give You:
  • Competitive base salary
  • Vacation and personal days
  • Comprehensive health, dental and vision coverage
  • Company paid monthly MSP premiums
  • Company Paid Monthly Transit Pass (even if you live in the burbs!)
  • A variety of food and snacks while you work (seriously, lots of options)
  • A fulfilling, challenging adventure of a workplace located in the heart of beautiful downtown Vancouver! (We’re located by the Burrard sky-train station!)