Computershare (ASX: CPU) is a global market leader in transfer agency and share registration, employee equity plans, mortgage servicing, proxy solicitation and stakeholder communications. We also specialize in corporate trust, bankruptcy, class action and utility administration, and a range of other diversified financial and governance services. Founded in 1978, Computershare is renowned for its expertise in high integrity data management, high volume transaction processing and reconciliations, payments and stakeholder engagement. Many of the world’s leading organizations use us to streamline and maximize the value of relationships with their investors, employees, creditors and customers. Computershare is represented in all major financial markets and has over 12,000 employees worldwide.
The Associate Relationship Manager (ARM) is responsible for providing day to day administrative support to the Relationship Managers (RM) by assisting with client requests. Responsibilities could include but are not limited to: communication with corporate clients and their counsel in connection with shareholder mailings, shareholder meetings, dividends, treasuries, capital reconciliations, billing, audit confirmations and monthly reporting. A successful ARM is an individual who can manage multiple requests/tasks coming at them all at once, someone who can take direction as well as take initiative and someone who enjoys client interaction.
Work independently, and in partnership with the Relationship Manager to ensure accurate and responsive delivery of client services to related to shareholder meetings, share issuances, reporting and shareholders.
Work closely with clients, and internal resources on intervention and escalated items to ensure prompt resolution.
Perform support activities for shareholder meetings from coordination of proxy activities, including ordering lists, labels and journals, to attending shareholder meetings as scrutineer/co-scrutineer.
Review documents submitted by shareholders, participants and Financial Institutions to ensure they are compliant and complete.
Assist issuers with special projects, expediting transfers, troubleshooting, problem solving and servicing of all issuer’s shareholder’s accounts.
Manage and maintain client accounts, including receiving paperwork for reinvestments, withdrawals, transfers, sales and estates and routing processing to appropriate areas.
Maintain relationships with key personnel of clients ensuring satisfaction and retention.
Create and reconcile reports on regular and ad-hoc basis.
Provide support as needed within the Client Services team.
Skills, Education and Experience:
2 years administrative experience (Legal, Financial or Securities industry preferred).
Client-facing experience with businesses, executives and/or legal counsel.
Post-secondary diploma or degree.
Intermediate working knowledge of MS Office suite.
Ability to multi-task to complete tasks within deadlines.
Ability to prioritize when encountering conflicting duties.
Accuracy and attention to detail.
Strong mathematical skills.
Strong organizational skills.
Excellent written and verbal English skills.
At Computershare we invite you to share our vision and our commitment to excellence in everything that we do. Our people are entrepreneurial and innovative and serve our clients with precision and reliability because they count on us to deliver, every time.
Computershare sees diversity as a source of strength. The more different perspectives we have, the better equipped we’ll be to meet the demands of our diverse global customer base. We want every person who joins our team, every customer and every supplier to feel welcome. We believe in equality for everyone, regardless of age, ethnicity, gender identity, race, religion, disability or sexual orientation. That applies throughout our company, around the world with no exceptions, regardless of differences.
If you want to be part of our leading brand, please apply for this position by clicking on the apply button and following the application process.