Library Assistant (User Services)

Western University - London, ON (30+ days ago)

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Classification & Regular Hours

Hours per Week: 35

Salary Grade: Level L

Please note, there are (2) full-time positions available.

About Western

Western University delivers an academic experience second to none. Western challenges the best and brightest faculty, staff and students to commit to the highest global standards. Our research excellence expands knowledge and drives discovery with real-world application. Western attracts individuals with a broad worldview, seeking to study, influence and lead in the international community. Since 1878, The Western Experience has combined academic excellence with life-long opportunities for intellectual, social and cultural growth in order to better serve our communities.

About Us

Western Libraries provides the library and archival expertise and infrastructure – information resources, technology, people, and spaces – required to cultivate and mobilize knowledge, and accelerate excellence in teaching, research and scholarship.


The Library Assistant (User Services) provides timely, effective and courteous customer service to library users, and assists with the delivery of library and information resources within Western Libraries. The incumbent is the first point of contact between library users and Western Libraries’ services, facilities and collections, and facilitates the seamless connection of library users to services, facilities, and collections so that users can be successful in achieving their teaching, learning and research goals. The Library Assistant provides circulation, directional, technical and reference related assistance and support to library users, and provides support for document delivery, collections maintenance and outreach and events. The incumbent also assists with monitoring and troubleshooting equipment and with identifying and reporting facilities issues to ensure a safe library space is maintained.


  • 2-year community college diploma
  • More than 6 months of experience providing front-facing public service, preferably in a library setting
Knowledge, Skills & Abilities:
  • Familiarity with Library of Congress classification system and related library policies and procedures
  • Manual dexterity with strong fine motor skills to handle a variety of library materials
  • Ability to establish rapport with people from diverse backgrounds and to establish and build healthy working relations with library staff and users
  • Ability to maintain a positive, outgoing attitude with genuine customer service orientation, with the ability to identify and understand customer needs, and provide appropriate solutions
  • Verbal and written communication skills to clearly express ideas in an objective manner, and adapt communication style to suit the situation and audience
  • Demonstrated ability to take initiative, to work independently and follow through on work assignments
  • Ability to apply active listening to hear and understand the complete message being communicated
  • Ability to multi-task and maintain an organized and effective personal work environment
  • Adapts readily and effectively to changing priorities and demands
  • Ability to demonstrate patience and focus to complete detailed administrative tasks with strong attention to detail and accuracy to ensure seamless access to Library materials
  • Ability to interact professionally with students, staff, faculty, and other members of the University community
  • Ability to work independently and effectively as a member of the team to achieve department goals
  • Basic proficiency required in Microsoft Office in order to prepare email, correspondence, input departmental data in spreadsheets, other records systems and with content management systems
  • Familiarity with software applications used by Western preferred – e.g. Cascade, integrated library services platform software
  • Familiarity with Western policies and guidelines preferred
  • Ability to work within a flexible schedule (evening and weekend hours) to accommodate Western Libraries’ events and activities
Union Statement

Western welcomes applications from all qualified individuals; however, it is the university's policy to give first consideration to all qualified UWOSA applicants.

Western Values Diversity

The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Aboriginal persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.

Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources at or phone 519-661-2194.

Please Note:
We thank all applicants for their interest; however, only those chosen for an interview will be acknowledged.