Senior Manager, Command & Control Team, Global Operations Command Centre

RBC - Toronto, ON (30+ days ago)

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What is the opportunity?

The Command & Control Team in the Global Operations Command Centre (GOCC) is primarily responsible for managing Priority 1 / Priority 2 Major incidents and facilitating proactive application monitoring for RBC.

What will you do?

Command & Control facilitates the Incident Management process which includes engaging appropriate technical resources and managing communications.
We lead and drive the incident to resolution in order to resume business as usual (BAU) activities to all affected business units and the associated technology.
Command & Control offers a global communication service to subscribed stakeholders across the enterprise reporting incidents to all Lines of Business (LOB) in all jurisdictions.
The team operates out of Toronto using a customized schedule which includes 12 hour shifts, providing support twenty-four hours seven days a week (7/24/365)

What do you need to succeed?

Hands on related technical experience
Degree or diploma in related technical discipline
Excellent communication skills
Excellent troubleshooting skills

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high performing team
A world class training program in financial services

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City: Toronto
Address: 155 Wellington Ave West
Work Hours/Week: 37.5
Work Environment: Office
Employment Type: Permanent
Career Level: Experienced Hire/Professional
Pay Type: Salary + Variable Bonus
Required Travel(%): 0-25
Exempt/Non-Exempt: N/A
People Manager: No
Application Deadline: 12/27/2019
Platform: Technology and Operations
Req ID: 202861

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