Client Service Director, Banking and Capital Markets

PwC - Toronto, ON (11 months ago)

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Line of Service

Internal Firm Services


FS X-Sector


IFS - Clients & Markets

Management Level


Job Description & Summary

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

Create your future:

As a Client Service Director, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include:

Works with relevant team leaders and leverages firm resources to identify and drive new business opportunities with the firm's top Canadian Bank client.

Drives executive relationship meetings and discussions.

Facilitates business development through client co-development sessions, face-to-face meetings and leadership of all business development activities.

Leads strategy formulation and execution of tactical plans.

Addresses issues/concerns regarding solution offerings and assists in fee negotiations to successfully bring deals to closure.

Conducts client-facing activities including attending and conducting meetings.

Conducts internal activities including driving the business development and pursuit process; assisting in assembling account teams, subject matter specialists and support; developing account plans; attending and conducting account meetings; participating in the proposal process; managing business development efforts; coaching staff; and owning and managing the business development pipeline.

Arrange appropriate assignments and experiences to support others’ learning and development.

Seek out different ways to use current and relevant technological advances.

Analyse marketplace trends - economical, social, cultural, technological - to identify opportunities and create value propositions.

Deploy methods to keep up with, and stay ahead of, new developments and ideas.

Offer a global perspective in stakeholder discussions and when shaping solutions/recommendations.

Drive and take ownership for developing networks that help deliver what is best for stakeholders.

Proactively manage stakeholders to create positive outcomes for all parties.

Uphold the firm’s code of ethics and business conduct.

An interest in upskilling for a digital world and technology trends, an openness to learning new tools and adapting how you work.

More than 10 years’ experience in business development and business development management within the financial services sector.

Extensive experience and a high level of confidence in working with management and a full understanding of the issues and concerns of CFOs, CEOs, CIOs, COOs and other decision makers and influencers.

Ability to communicate with impact and lead through influence

Experience driving a winning sales strategy and foster innovative thinking

Achievement oriented and growth mindset

Ability to work independently in a fast-paced, dynamic team-oriented environment

Why you’ll love working for PwC
We want you to love every (if not, almost every) minute of your career, having said this, we get it. Each life stage we go through comes with a new set of priorities and demands. This is why we support you through a range of financial and non-financial rewards and benefits, so regardless of your situation, there’s something for everyone.

Leading benefits for our permanent staff include:
A competitive compensation package

Sponsored investments, pensions and saving plans with matching firm contributions

Flexible working

PwC FlexBenefits, for personalised medical & dental coverage, including enhanced mental health benefit

Every day recognition and real time appreciation through our rewards and recognition program

Dress for your day with our flexible dress environment

Health, wellness and fitness perks

Family-friendly benefits, including maternity and parental leave policies and support networks to help you prepare for your successful return to work

Adoption/surrogacy benefits

Back-up child and elder care support

Career defining project work and international experience

Development opportunities including learning on the job, formal learning, learning from others and access to “Vantage” our digital learning system

Award winning programs including “Women in Leadership” and “Enhanced Pursuit Program”

A coach to help develop skills, diversify experiences and achieve career aspirations

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:
Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Up to 20%

Available for Work Visa Sponsorship?


Government Clearance Required?


Job Posting End Date

PwC is committed to building a diverse workforce representative of the communities we serve. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.