Banking Contact Center - French or Cantonese or Mandarin

The Career Foundation - Greater Toronto Area, ON (30+ days ago)

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The Career Foundation has partnered with TD Bank in seeking Multi-language Contact Center Representatives to ensure their continued growth, success, and quality of service delivery.

Every single day is an adventure! Within TD's Contact Center, you'll find a community of colleagues helping TD's 25+ million customers to achieve their life goals. Your role within the Contact Center is essential to TD's success, as our customers are at the center of everything we do. You'll support customers and internal/external partners with a variety of financial services through inbound and outbound calls, and digital channels. Grow, learn and lead; beyond your day-to-day work, you'll be supported with professional development and encouraged to build an exciting career at TD. You'll help deliver a legendary experience to our business, our customers' lives and our communities.

  • The Career Foundation is a non-for-profit, government-funded organization that has been offering service excellence and no-cost Employment Resources to both Job Seekers and Employers for over 30 years.*

Language: Also hiring Bilingual French and Bilingual or Trilingual Asian Language (Mandarin or Cantonese or both), Punjabi language (must be able to read gumerki font– must be fluent in both speaking and reading

TD Bank – Contact Center Job Description:

** PLEASE NOTE FOR STUDENTS THIS POSITION REQUIRES FULL TIME MANDATORY TRAINING AND WE WILL NOT BE ABLE TO ACCOMMODATE TIME OFF DURING THE TRAINING PERIOD ** It starts when you pick up the phone or log in online. With each conversation, you'll be playing one of the most important roles supporting our customers' happiness with the bank. Every day, you will: · Provide customers with the best solutions and offer guidance on how TD's digital assets can further help them meet their needs, now and in the future, using knowledge you will gain about our product and service suite. · Deliver outstanding service and/or sales support with minimal to moderately complex transactions related to financial products and services with the aim to provide complete and correct solutions the first time. · Play a key role in addressing customer concerns and be accountable for problem solving and/or raising matters to the appropriate people. · Work towards achieving set goals while being an ambassador for innovation by offering legendary experiences and trusted advice.

· Work effectively as a team, use and learn from each other's knowledge and support your co-workers to resolve customer issues, and improve efficiency of the advice team. Bring your whole self to work and have fun! This is your chance to define every new day, embrace the adventure and make a meaningful contribution that helps to deliver results and accomplish great things for your career and the customers of TD! Most importantly, you'll be our voice at TD. Every phone call you answer, every message you send is your chance to shine!

Job Requirements:

· High school diploma, and/or minimum of one (1) year of relevant experience · Possess computer & multi-tasking skills · Thrive in a dynamic and time-sensitive environment · Advanced knowledge of our business and understand the functions of our various business area · Passionate and engaging professional with a desire to consistently and compassionately deliver superior customer experience

Additional Information:

Overnight Night Shifts: 11:30pm to 7:30am (Tues-Sat) Sun & Mon off or Sun-Thurs (Fri & Sat off)

Mandatory Full Time Paid Training: Must be available up to 10 weeks of full time training. Training times may be between 7:30am - 3:30pm or 4:00pm to Midnight. Must be flexible for both training times.

Shift buckets: 4:00pm to 12:00am (midnight) including working weekends to start

Location: 3500 Steeles Ave E. (Victoria Park & Steeles) Markham

Full Time and Part Time positions available

Job Types: Full-time, Part-time

Experience:

  • Call Center: 1 year (Preferred)
  • Call Center Management: 1 year (Preferred)