Microsoft Dynamics 365 CRM Functional Consultant

BDO - Calgary, AB (4 months ago)

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Putting people first, every day

BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, we rely on our professionals to provide exceptional service, and help our clients by providing advice and insight they can trust. In turn, we offer an environment that fosters a people-first culture with a high priority on your personal and professional growth.

Your opportunity

Our Calgary office is looking for a Microsoft Dynamics 365 CRM Functional Consultant to join the Advisory team and own the following responsibilities:

Planning sessions to identify requirements
Design of Dynamics CRM to meet client requirements
Dynamics CRM Solution Configuration
Solution Testing and Documentation
User Training including user training documentation
Provide On-site and remote client support

How do we define success for your role?

You demonstrate BDO's core values through all aspect of your work: Integrity, Respect and Collaboration
You understand your client’s industry, challenges, and opportunities; client describe you as positive, professional, and delivering high quality work
You identify, recommend, and are focused on effective service delivery to your clients
You share in an inclusive and engaging work environment that develops, retains & attracts talent
You actively participate in the adoption of digital tools and strategies to drive an innovative workplace
You grow your expertise through learning and professional development.

Your experience and education

Demonstrable practical experience working with CRM software (preferably Dynamics) is a requirement for this position. This could include previous experience as a Dynamics CRM consultant or a role as internal CRM support.
Experience working with clients to determine their requirements and business processes and map them to the capabilities of Dynamics 365 CRM
Experience designing and documenting customizations required in the solution to meet client’s needs
The following certifications are desirable (related certifications also considered): Microsoft Dynamics 365 for Sales and/or Microsoft Dynamics 365 for Customer Service
Previous professional services/consulting experience is an asset

Why BDO?

Our firm is committed to providing an environment where you can be successful in the following ways:

Firm success - We enable you to engage with the firm's strategic plan, and be a key contributor to the success and growth of the firm.
Professional success - We help you be the best professional you can be in our services, industries and markets.
Personal success - Achieve your personal goals outside of the office and make an impact on your community.

Giving back, it adds up: Where company meets community. BDO is actively involved in our communities by supporting local charity initiatives. We support staff with local and national events where you will be given the opportunity to contribute to your community.

Total rewards that matter: We pay for performance with competitive total cash compensation that recognizes and rewards your contribution. We provide flexible benefits from day one, and flexible time off through vacation, personal, and volunteer days. We are committed to supporting your overall wellness beyond working hours, and provide reimbursement for wellness initiatives that fit your lifestyle.

Everyone counts: We believe every employee should have the opportunity to participate and succeed. Through leadership by our Chief Inclusion and Diversity Officer, we are committed to a workplace culture of respect, inclusion, and diversity. We recognize and celebrate the valuable differences among each of us, including race, religious beliefs, physical or mental disabilities, age, place of origin, marital status, family status, gender or gender identity and sexual orientation. If you require accommodation to complete the application process, please contact us.

Ready to make your mark at BDO? Click “Apply now” to send your up-to-date resume to one of our Talent Acquisition Specialists.

To explore other opportunities at BDO, check out our careers page.