Requisition ID: 5675
Number of Vacancies: 1
Department: Marketing and Customer Experience (20000003) - Customer Communications (30000002)
Salary Information: $66,666.60 - $83,356.00
Pay Scale Group: 7SA
Employment Type: Regular
Weekly Hours: 35, Off Days: Shift:
Posted On: April 29, 2022
Last Day to Apply: May 6, 2022
Reports to: Director Customer Experience
The Toronto Transit Commission (TTC) is North America's third largest transit system and has been recognized as one of the top places to work in the GTA. Guided by a forward-thinking strategic plan, the TTC's vision is to be a transit system that makes Toronto proud. The TTC's recruitment efforts are directly aligned to its mission of providing "a reliable, efficient, and integrated bus, streetcar and subway system that draws its high standards of customer care from our rich traditions of safety, service and courtesy."
Reporting to the Director/Manager of the respective Communications section, the position is primarily responsible for assisting with developing and implementing various communications plans/products.
The Communications Advisor in Marketing and Customer Experience - Customer Communications: assists with writing, planning, developing, and implementing a variety of TTC customer information materials in printed and electronic digital formats to raise awareness among TTC customers of service changes, customer enhancements and new lines. The role also assists with partnership initiatives with various outside organizations.
Key Job Functions
Plans, writes, produces, reviews and/or edits a variety of communications or marketing materials:
Develops/writes and implements various communications plans for the section/department, these may include plans for corporate initiatives, service changes, special events, policy changes, etc.;
Supports section/department staff on various communications projects, acting as the Corporate/Customer Communications representative at project status meetings as required.
Specific to Customer Communications:
Plans, writes and produces communications products in print or online, including social media channels, and provides communications advice/counsel to clients and section staff to maintain and increase ridership;
Coordinates and implements joint communications and marketing projects with various outside organizations;
Project manages the execution of tactics related to the TTC’s communications through design, production and installation;
Participates in measuring the effectiveness of communication channels, and develops recommendations for improvements;
Oversees communications around special projects, including but not limited to the TTC’s Community Art Program and the Subway Musician Program;
Assists with proactive communications related to closures, diversions and other service related changes;
Acts as the official representative of the TTC at stakeholder/external meetings as required;
Keeps abreast of industry trends, best practices and new communications technology;
Monitors budgets for programs that have been assigned to as the lead;
Organizes and files all customer communications approvals of third party advertising;
Liaises with other TTC departments as required to ensure a continuous exchange of information regarding upcoming events, service adjustments, etc.
Administers and manages projects from the conceptual stage to completion;
Supports social media initiatives, i.e. Facebook, Twitter, Instagram.
Responsible for treating passengers and employees with respect and dignity, and ensuring the needs of passengers or employees with disabilities are accommodated and/or addressed (within their area of responsibility) in accordance with the Ontario Human Rights Code and Related Orders so that they can fully benefit from the TTC as a service-provider and an employer.
Demonstrate appropriate and effective interpersonal communications through various media
Use office technology, software and applications
Plan and organize activities / projects to meet section and organizational goals
Communicate in a variety of mediums
Apply analytical skills
Education and Experience
Completion of a post-secondary college diploma or university degree in a related discipline or a combination of education, training and experience deemed to be equivalent.
Sound knowledge of communications and public relations concepts, principles and techniques;
Sound knowledge of communications/marketing principles, methods and practices;
Excellent written communications skills and editing skills;
Demonstrated ability to manage projects concurrently;
Proficient in the use of a PC and computer software and applications, including working knowledge of Microsoft Office and social media in relation to its applications to projects;
Effective verbal communication skills;
Must demonstrate sound judgement, accuracy and timeliness in meeting established deadlines;
Excellent interpersonal skills and the ability to establish and maintain effective working relationships;
Initiative in determining what and how information is to be delivered;
Well-organized, pays considerable attention to detail, strategic thinking.
Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees.
The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization, and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQ(IA+) community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Human Resources – Talent Management at (416) 393-4570. Any information received related to an accommodation will be addressed confidentially.
The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.
Note: All TTC Employees are required to be fully vaccinated as a precondition of employment in accordance with TTC's Mandatory Vaccination Policy
We thank all applicants for their interest but advise only those selected for an interview will be contacted.