Bilingual Associate Account Manager

Manulife - Toronto, ON (30+ days ago)

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Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Description

Are you looking for a rewarding career where relationship building and client retention is a must? This career might be for you! We are currently looking for an Associate Account Manager.

Reporting to the Account Director, the Associate Account Manager is responsible for client service and retention. This includes establishing, building and maintaining the support relationships for assigned clients and taking a lead communication role when representing Manulife to our sponsor customers and partners. This is accomplished through regular client contact, the pre-sale process for new opportunities, pro-active management, service satisfaction and overall client management

As the Associate Account Manager, you will actively participate in pipeline sales development, request for proposals, product launches, process development and project management as opportunities present themselves, or when assigned for action by the Account Director.

Some responsibilities include:
Support and service a significant block of small, mid or large size sponsor clients with responsibility for ongoing client support, satisfaction and retention.
Collaborate with internal and external partners to achieve return, risk and retention targets.
Deliver service and support according to customized business agreements
Understand client business needs, strategic objectives and build strong ongoing relationships
Identify sales opportunities and review them with the Account Director.
Identify organic growth opportunities with existing clients.
Provide a strong level of problem solving and independent thinking skills, engage with centers of excellence to find win-win solutions for both our client’s, and Manulife.
Participate and provide support for regular client meetings, seminars and conferences.
Initiate, support and advance activities that have a strategic focus and are consistent with the long-term goals of each client
Special Condition: Some travel is required for this position.

As the Associate Account Manager, you have:
Knowledge of insurance (life, health, disability, travel, critical illness)
Undergraduate degree or equivalent work experience
1+ years of Client Relationship Management experience
Proficiency in all Microsoft Office products
Proven verbal and written communication skills (bilingualism in English and French required)
Strong Presentation Skills
Strong Communication Skills
Strong Interpersonal skills
Strong Social skills
Strong Negotiating and Influencing skills
Ability to determine business priorities in frequent periods of high volume

If you are ready to unleash your potential, it’s time to start your career with Manulife/John Hancock.

About Manulife
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2018, we had more than 34,000 employees, over 82,000 agents, and thousands of distribution partners, serving almost 28 million customers. As of June 30, 2019, we had over $1.1 trillion (US$877 billion) in assets under management and administration, and in the previous 12 months we made $29.4 billion in payments to our customers. Our principal operations in Asia, Canada and the United States are where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

Manulife is an equal opportunity employer. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention and advancement and we administer all of our practices and programs based on qualification and performance and without discrimination on any protected ground. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request any accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.