Status: Casual | Vacancies: One
Reporting to the Manager of Clinic Operations, the Medical Office Assistant (MOA) provides administrative support to the Calgary West Central Primary Care Network (CWC PCN) clinical team and plays a key role in the organization and flow of clinic operations for the CWC PCN.
Front desk/reception client care and Electronic Medical Record (EMR) management
Responsible for multi-line switchboard, fielding and directing calls, and relaying messages to appropriate individuals as required.
Receives, greets and directs walk-in clients, vendors and visitors, and responds to general inquiries in a professional and positive manner.
Processes incoming referrals and populates/updates/validates patient information in Wolf EMR.
Books new and followup appointments; provides confirmation calls to patients as required.
Faxes outgoing visit notes, consult letters and appointment notifications to referring physicians.
Scans and links patient documents in Wolf EMR.
Receives, sorts and directs incoming packages, mail and faxes.
Supports and monitors physician billing.
Collects payment for uninsured services via point-of-sale terminal.
Enters statistical data for collection of key performance measures for organizational and provincial reporting.
Supports attachment efforts for unattached patients via online web registry and list of physicians accepting patients and documents attachment status in EMR.
Conducts patients to consulting rooms and collects and enters patient vitals in EMR.
Monitors patient waiting area, assists with ordering taxi services, directing patients to specialist clinics, etc.
Ensures clinic is stocked with stationery and general office supplies.
The ideal candidate is an experienced front-office professional with prior experience as a front-line support person at a small to mid-sized organization.
Education: The ideal candidate will have completed an accredited Medical Office Assistant certificate program and have experience working as a MOA. A combination of experience and skills in a healthcare-related setting may be considered in lieu of formal completion of an MOA program. Other related programs, such as Licensed Practical Nurse, Medical Secretary and Unit Clerk Diplomas, would also be considered.
Functional knowledge: Skilled at managing a front desk effectively and efficiently. Knowledge of medical terminology and medical records management essential. Knowledge of primary health care, billing diagnostic and service codes considered an asset.
Experience: Minimum of two years of relevant healthcare experience is desired, preferably in a primary care setting; however, candidates with minimal experience are encouraged to apply. Previous customer service experience would be considered an asset. Excellent proficiency with Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint) and EMR systems required. Previous experience in handling confidential or sensitive information; knowledge of applicable data privacy laws.
Organizational and problem-solving skills: Ability to manage time efficiently and prioritize tasks; ability to manage multiple conflicting priorities. Excellent organizational skills and proven ability to work under pressure in a dynamic environment. Meticulous attention to detail and records maintenance skills. Excellent problem-solving skills and follow-through with ability to make intuitive decisions. Must be flexible and adaptable toward change.
Communications and customer-relations skills: Strong communication, interpersonal and relationship-building skills; resilient, able to handle requests and complaints in a professional, non-confrontational manner. Superior telephone manners. Demonstrated strength in developing collaborative, effective working relationships with clients of cultural and socioeconomic diversity. Ability to work independently and effectively within a multidisciplinary team. Shares information and responsibility; is not territorial.
Background check: A clear Criminal Background check, inclusive of a vulnerable sector search, is required to start (must be valid within 90 days). If you have resided outside of Calgary in the past 12 months, you will need to contact the local police or RCMP detachment in your previous residential municipality to be able to obtain a full report.
A valid drivers’ licence and access to a reliable vehicle is required.
Current Health Care Provider CPR is required.