Assistant Front Office Manager

Lake Louise Inn - Lake Louise, AB (30+ days ago)

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WE OFFER:

Free Internet & Cable
Daily Staff Meals (Taxable Benefit)
Use of our fitness center, pool & hot tubs
Extended Health Insurance after 3 months
Competitive compensation package (Pay and Benefits).
Employee Room Rate discounts at all Atlific Hotel & Resort Hotels after 3 months
Subsidized Staff Housing (starting at $330 per month for an individual furnished room)
AHLA Employer of Choice 2018 & 2019

JOB SUMMARY:

The Assistant Front Office Manager is responsible for assisting the Front Office Manager. His/her assistance includes leading and managing all sections of the Front Office Department in order to ensure the highest standards.

RESPONSIBILITIES:

  • Perform duties associated with the Front Office personnel including but not limited to check in, check out, reservations, guest relations, concierge and switchboard
  • Resolve guest issues during and post stay while ensuring guest satisfaction
  • Provide feedback to the team members on their performances and improvements
  • Train and guide front desk staff to provide quality customer service
  • Participate in progressive discipline
  • Participate in the recruitment process
  • Prioritize and delegate daily work responsibilities to front desk staff
  • Ensure that employees are properly groomed and dressed
  • Ensure that all Front Desk personnel are fully knowledgeable of internal programs and promotions, selling strategies and inform and update staff accordingly
  • Ensure that facility is maintained clean, neat, safe and secure
  • Identify process improvement to achieve financial and service goals
  • Supervise the billing and cash processes to ensure compliance with company standards
  • Respond to online reviews on timely manner
  • Point of contact in event of an emergency
  • Complete Scheduling & Payroll as directed by FOM
  • Complete Star Report (Revenue Management Data entry)
  • Assist Reservations Manager with FIT and Channel Management distribution
  • Assume responsibility of the Department in FOM’s absence
  • Participate in ESS action plans
  • Audit and follow up on Oculus secret shopper results

QUALIFICATIONS:

  • Previous management or supervisory experience of 3-4 years
  • Previous hotel experience of at least 5 years
  • Degree or College level diploma/certificate in hotel management or business focus
  • Excellent communication, interpersonal and administration skills
  • Excellent customer service skills
  • Knowledge of a second language beyond English is an asset
  • Previous Opera experience is an asset
  • Must be able to work flexible hours, days, evenings and weekends, with varied shifts.
  • ***MUST have legal permission to work in Canada. Sponsorship is not available ***

Job Type: Full-time

Salary: $44,000.00 to $49,000.00 /year

Experience:

  • management: 3 years (Required)
  • hotel: 5 years (Required)