Senior Implementation Consultant

Benevity - Victoria, BC (7 months ago)

Apply Now

Benevity is seeking a Sr. Implementation Consultant to join our Client Projects team, leading and executing implementations of Benevity products and solutions to bring our clients’ social missions to life.

You enjoy variety and the challenge of managing and performing tasks on both major software implementations and ad hoc projects. As a Sr. Implementation Consultant, you will work with Relationship Managers, Project Managers and technical team members in support of implementing our products with our Enterprise clients.

You will set projects up for success in collaboration with various internal stakeholders, be a key collaborator in delivering projects on time and provide our clients with an exceptional service experience. You will be responsible for managing the consultative side of our implementation pipeline, which is composed of four pillars: Program Objectives, Product Configuration, Documentation and Communications.

You are someone who is technically-savvy with expert organizational skills, creative in solutions-oriented thinking, thrive in a fast-paced environment, and do it all with a positive, can-do attitude. An adept communicator, you can translate difficult concepts into layman’s terms and act as the interpreter between technical and non-technical implementation stakeholders. If you like being at the centre of implementations and guiding clients to success with a company helping its clients to change the world, read on!

Go to Work and Change the World

Looking for meaningful work where you can have an impact? Benevity is the place for you.

We’re a fast-paced (and fast growing!) software company in the business of doing good. Our market-leading cloud solution powers Goodness programs that help some of the world’s most iconic brands engage their people, customers and communities by connecting them with causes they care about.

As a B Corp, we’re thrilled to be part of the next wave of companies that are committed to higher social and sustainability standards—a commitment you’ll see reflected in our mission-driven culture.

If you want to feel good about going to work every day, Benevity delivers. We’re an agile, high-performing team and we need new team members—people like you—to help us continue to innovate game-changing technology, and help our raving fans (er, clients!) successfully run world-class Goodness programs that create a culture of purpose and passion while making a positive difference in the world.

Imagine using your skills to catalyze a network of 10 million+ people from hundreds of the most recognizable global brands to connect with millions of charities around the world. At Benevity, you can!

When you Work at Benevity

You’ll have the once-in-a-career opportunity to be a part of a movement—helping some of the world’s most iconic brands drive social change and create a better employee experience that can attract, retain and engage today’s diverse workforce.
You’ll make more than just a paycheck. You’ll have the opportunity to combine your passion with purpose every day while achieving tangible results. Just last year our team delivered nearly 1,000 feature enhancements; not to mention we’ve continued to build game-changing products while processing over $2 billion in donations and 10 million volunteer hours to 150,000 charities worldwide.
You’ll join a high-performing, purpose-driven team that will help you advance your skills and adopt the growth mindset that’s essential to success at our company (and in everyday life). Our inclusive environment will allow you to come to work each day and be your best, most authentic self.
You won’t find a lot of office policies and politics around here, but you will find dogs. You’ll also find a lot of passionate people who are all owners in the company. That doesn’t just mean potential equity in the company (though it means that, too!), but also a sense of responsibility and pride that we’re in this thing together.
What you will do

Manage a portfolio of large-scale client implementations. Responsible for implementation and delivery of large and Enterprise projects for new and existing Benevity clients.
Conduct discovery/requirements gathering sessions, providing and maintaining the resulting design documentation throughout the implementation.
Conduct gap analysis of existing client systems and programs; identifying any key challenges and defining solutions so our clients have a smooth transition to Benevity products and services
Provide solution analysis and configuration plans, aligning client specific-requirements with project scope, providing exceptional client and value-added service
Configure the application in accordance with business requirements and processes defined.
Lead executive stakeholder meetings, both internally and client-side
Consult with clients on how to best manage change within their organization
Provide feedback to the Product, Development, CS and Sales team on Industry trends
Work with the Project Manager to update clients on project plans, milestones, and tasks.
Collaborate with Project Manager to create detailed project transition documentation to support end users and the Relationship Management teams once implementations are complete.
Conduct client administrator and end user training sessions via online webinars, over the phone or in-person.
Participate in the creation, implementation, and maintenance of client facing presentations and documents.
Assist with escalated situations on complex implementations, leveraging internal teams and participating in client calls when required, to de-escalate and ensure the best outcome for the client.
Identify growth and upsell opportunities for the Relationship Management and Sales team.
Maintain an in-depth understanding of Benevity’s suite of products and services.
Contribute to the success of the Client Projects Team, leading continuous improvement initiatives and providing support to team members, for example.
Provide coaching and mentoring to other team members, as a senior member of the Client Projects team.
Assist with assessment of cost estimates of Benevity work needed for proposals, statements of work and or change orders
Ensure client delight at go-live and after onboarding is complete
What you bring

Ability to lead and motivate team members
5-10 years of experience in a Software Implementation Specialist or Consultant role
Experience with MS Office (Excel, Word, etc.)
Experience in creating workflow diagrams using Visio, Lucid chart, etc.
Working knowledge or experience with internal collaboration tools such as Jira or Confluence, etc.
Proven ability to collaborate and build strong relationships with clients, at operational and leadership levels
Experience leading and working with cross-functional and/or remote teams to achieve common goals and client outcomes
Track record in building successful implementation documentation and/or project plans autonomously
Passion for Client Success and going the extra mile, being available after hours if required and helping with non-standard tasks in order to ensure a successful implementation.
Excellent organization and time management skills
Bachelor’s Degree or Project Management certification/degree and/or Implementation Specialist certificate and/or Change Management certificate
Ability to travel up to 30% of time
Bilingual French/English proficiency at a fluent, C-level capacity is a bonus
What you can expect

An environment where constant learning is the norm.
To rapidly evolve beyond your previous experience.
Opportunity to work with Fortune 500 clients in a fast-paced environment for a dynamic company with a history of proven success.
Join a team of innovative thinkers as part of a rapidly growing company that is all about helping businesses create innovative corporate and workplace giving programs.
Connect with a passionate group in an open, collaborative, and fun environment.
Our Commitment to a Diverse Culture

We believe in the power of diversity and we’re dedicated to creating a diverse, equitable and inclusive environment at Benevity. We ensure equal opportunity for all applicants and encourage people of all visible minorities, including Indigenous applicants, and those of any religion, sex, age, ability, sexual orientation, gender identity or expression to apply.

A Place for all Genders in Tech

Gender diversity and equality benefits everyone. We’re committed to supporting all gender identities and expressions in tech by sharing stories and advocating for equality. We’re also proud to partner with forward-thinking organizations like Chic Geek and Next Gen Men , who continue to build a more vibrant, inclusive and diverse technology landscape.

While we sincerely appreciate every application received, only those candidates selected for an interview will be contacted.