Direct Care Support Worker - 2
Residential and Respite Services Team
Manager, Residential or Respite Services
Days, Afternoons, Weekends, and Holidays
This position will be filled on a first come basis and job offers maybe made before the closing of the posting, we encourage you to apply early.
The Direct Care Support Worker - 2 works as a professional within a clinical multidisciplinary team that follows a biopsychosocial model of treatment and intervention for children, youth and adults with complex developmental, physical and emotional challenges. They assist with household management tasks and essential activities of daily living in accordance with the care/service plan of each supported individual. They consider the preferences, comfort and safety of multiple stakeholders (the individual, family and care partners) in the provision of all supports.
Duties and responsibilities
Direct Care Support Workers - 2 will:
- Act as a primary for designated individuals, assisting and advocating for the individual needs with internal and external contacts;
- Participate in writing case reviews, Individual Service Plan documentation, consult with the team caring for the individual to evaluate the individual's needs and plan for continuing services;
o Participate in case conferences with individual and parent as necessary
- Attend medical appointments and act as an advocate for the support individual maintain their health and well-being;
- Provide formal and informal mentorship and training to new employees, part time workers and volunteers, upholding a positive image for Hopewell Homes and promoting adherence to organizational policies and practices;
- Ensure all documentation is complete and accurate at the end of each shift;
- Act as lead during shifts, for example by; being a main contact for parents or family members, ensuring activity schedules are followed, behaviour support plans are followed and medication is administered. Note this is not an exhaustive list;
- Ensure that each person receiving support is provided with the necessary support and guidance to co-create an Individual Support Plan (ISP).
o Provide people we support with the resources and opportunity to achieve the outcomes of their ISP;
o Full-time workers will work with Coordinators and Managers to ensure that regular review, documentation and follow up occurs with individuals and their families regarding meeting identified goals/outcomes.
All Direct Care Support Workers will:
- Support individuals to live independently, encourage and engage individuals in meaningful activities such as being involved in leisure, recreational or work activities. For example:
o Provide individuals with communication assistance, typing their correspondence or obtaining information on their behalf;
o Observe, assess, and report changes in individuals’ behaviours, physical abilities and activities.
- Support independence with daily living programs (toileting, feeding, grooming etc.):
o Instruct, advise or support individuals on managing household cleanliness, grooming hygiene, nutrition, and other personal care needs;
o Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands;
o Provide transportation to individuals via association or public transit.
- Provide personal care supports according to directions on the established care plan or best practice:
o Possess and demonstrate knowledge of First Aid, CPR, CPI, WHMIS, Occupational Health and Safety Act, fire prevention and safety procedures and other areas as deemed necessary by the association.
o Perform healthcare-related tasks, such as monitoring vital signs, dispensing medication, as directed by a primary care physician, pharmacist or other regulated health care professional;
o Be familiar with and follow medication procedures and manage medication as per protocols:
o Receive and properly execute the training received on:
- lifting and transferring
- G-tube feeding which is individual specific
- Medication dispensing
- Ensure that each person receiving support is provided with the necessary support and guidance to co-create an Individual Support Plan (ISP):
o Provide people we support with the resources and opportunity to achieve the outcomes of their ISP or Plan of Care:
o Full-time workers will ensure that regular review, documentation and follow up occurs with individuals and their families in regards to meeting outcomes identified goals.
- Demonstrate effective communication skills:
o Effectively use the communication log to record necessary information to be shared with all team members;
o Professionally communicate in writing and in person with other team members, supported individuals, family members and community partners: demonstrating respect and interest in other’s opinions and insights.
- Report to supervisor any contravention of the legislation, standards, or policies and procedures, e.g. defective equipment or hazards in the work environment;
- Understand and follow guidelines for financial accountability with respect to petty cash, purchasing for the individuals and the program, individuals’ accounts etc;
- Each staff member is required to keep up to date all training as required, request additional support and guidance if unsure of how to manage a situation.
At Hopewell, we recognize that core organization specific employee behaviours are fundamental to the success of our organization. Through actions, all employees support the Mission, Vision, Values, and Principles, of Hopewell. Thus, the following responsibilities are core to all jobs at Hopewell, including this one. All employees in all jobs are expected to:
Be reliable, this includes:
- Being prepared to start your shift as scheduled;
- Completing required tasks at appropriate times (during shift);
- Following through on the directions given by the Manager.
Adhere to the guidelines and regulations established in the workplace, this includes:
Complete documentation and training, this includes:
- Adhering to Hopewell’s Policy and Procedures (e.g. Health and Safety Guidelines, Confidentiality etc.);
- Recognize, identify and report problems, contentious issues and serious incidents, including recommending solutions to the manager where appropriate;
- Always behaving in professional, legally and ethically compliant manner;
- Demonstrating a strong commitment to continuously improving the Quality of Life of individuals so that they may live with dignity and respect.
Maintain healthy internal relationships, this includes:
- Completing necessary paperwork on shift, with high levels of data accuracy and attention to detail;
- Participating in ongoing training and development and ensure all mandatory training requirements are met and maintained.
- Recognizing and responding to vocalized and implied needs of residents in a timely, nurturing and professional manner, as well as working well with workplace peers/colleagues;
- Maintaining a positive attitude about the workplace is critical to maintain a pleasant relationship with residents and peers;
- Directly reporting potential/actual areas of concern about residents/peers to their team leader or manager.
- Work flexible hours within a variety of settings as required by the changing needs of the program and the people we support;
- When required, must be able to undertake lifting of people following guidelines for proper back care, lifting and transferring as required by the program;
- Must have valid class G driver's license.