Operations Coordinator

Thinkific - Vancouver, BC (27 days ago)

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We'd love to put your mind at ease while looking for a new opportunity during a pandemic.
Read about how we're supporting #TeamThinkific during COVID-19 and how we've transitioned to working remotely.

Are you a people person with a 'team above all else' mentality? Can you handle multiple tasks with a strong attention to detail and organization? Do you have a strong business sense and have experience working with a budget and various stakeholders? And most importantly, are you outgoing, approachable and have a positive attitude? If yes, read on!

We're hiring an Operations Coordinator to support our various teams with daily, monthly and quarterly tasks and projects. In a nutshell, you'll be responsible for keeping business operations running smoothly, which includes everything from setting up Zoom for our Townhalls to ensuring our team members have the equipment they need to do their best work. You'll help our People Operations team execute online (and eventually in-person) events and work closely with various teams to implement efficient processes and policies to help our company continue to grow. Once our office re-opens, you'll be the main point of contact for our space and will oversee other daily office upkeep, coordinate building/equipment maintenance and run errands as needed. This means your role and duties will evolve over time!

In this role, you will:
Anticipate needs and execute on purchase requests from ordering books to work from home set-ups
Assist with equipment orders when team members are upgrading an existing or purchasing a new device
Handle the shipping of swag and other necessities to our team members and our customers
Help create a great new hire experience with new hire gifts, surprise and delight treats, and ensuring onboarding tasks are on track
Organize and coordinate online events for our team using Zoom and Google Hangouts (Town Halls, Weekly Team Huddles, etc.)
Coordinate with building management to set-up alarm codes and access cards for new team members
Assist in the execution of team-specific events including coordination of group lunch orders
Contribute to a healthy team culture by bringing order to chaos with a smile on your face
Book flights, accommodations and other team member travel needs for those relocating to Canada (and eventually those travelling for work when required)
Respond to teammate and vendor questions and requests
Manage our vendors and other partners that support our business operations
Assist in the development and execution of operational improvements, including documentation of best practices and "how-tos"
Be a few steps ahead of the curve at all times—you should be able to anticipate the needs of the company, executive team and teammates before they even know themselves!

To be successful in this role, you must:
Possess 2-3 years of experience in an operations or office management role (or similar)
Be organized and detail oriented while being efficient
Be resourceful, positive and feel energized when you're able to "cross things off the list" (you can take a to-do list, hone in on the most important items first and execute in order, quickly)
Have the proven ability to handle confidential information with discretion
Be an excellent written and verbal communicator, with a high EQ (you're just as comfortable sending off a carefully planned email to the team as you are having an unscheduled phone call with a vendor when something breaks down)
Be a sincere person willing to support others and will always put the team's interests before your own (but you also believe in standing strong when it comes to your decisions and are willing to push back respectfully when necessary)
Be reliable and consistent—you know how important it is to reply to messages in a timely manner and deliver on tasks when you say you will
Be outcome-oriented and not satisfied with "I tried." You don't stop until the goal is achieved!

You might be the person we're looking for if you:
Are eager to learn and grow—you've likely attended post-secondary education, continue to seek opportunities to level up your skills or have equivalent professional experience in a similar role
Are familiar with all the latest productivity and communication tools and have a streamlined workflow (we currently use Slack, Asana, and the Google Apps suite)
Have heard of Radical Candor and are on board with giving/receiving feedback in this way
Find great satisfaction in helping others but also take ownership of your own work
Are not afraid of change (this is still a startup—"Adaptable" is most of our middle names)
Are excited to jump in and help with anything that comes up as well as solve problems proactively
Have a hands-on mentality and don't mind getting in the weeds (for example, you know the importance of health and safety training and can ensure we comply with requirements)
Take great pride in how professional and creative you are!
Are not afraid to ask for help and have a team-oriented mentality

Bonus points if you:
Have previous experience working at a startup or tech company during high growth stage
Know how to work smarter, not harder— you'd rather invest time in finding tech-based solutions to automate workflows than to stick to how it's always been done

About us:
We're about the results of online learning and the people along the way! Thinkific is a software platform that enables entrepreneurs to create, market, sell, and deliver their own online courses.

Our mission is no less than to revolutionize the way people learn and earn online by giving them the tools they need to turn their expertise into a sustainable business that impacts both them and their audience. We believe in meaningful, innovative work: we're building and expanding an incredible product that empowers course creators around the globe while working collaboratively to learn and succeed together. Together, we've served over 40,000 course creators and more than 10 million students, and these numbers are growing each day!

Why we think you'll like working with us:
Read What to Expect when Applying at Thinkific to learn about our hiring process (and how we put candidates first!)
Be part of a team of incredibly talented, passionate, and driven people focused on building and innovating on a best-in-class learning platform
Make an impact with your work—each person has an equal opportunity to contribute to our goals and every day, we get to see how Thinkific is empowering both course creators and their students
Join one of the fastest-growing companies in Vancouver and find opportunities to grow in your own career—offering advancement opportunities for our team members is important to us!
Contribute to Thinkific's award-winning culture—we're one of Canada's Most Admired Corporate Cultures and a certified Great Place to Work!
We offer competitive salaries, a comprehensive benefits package including health, dental, and vision coverage, and an Employee and Family Assistance Program to support the wellbeing of you and your family
Get additional health and wellness support through a lifestyle or health spending account to put your dollars where you need it most
Enjoy our open vacation policy and flexible work environment, because we know the importance of having a great work-life balance (and sometimes, you do your best work in slippers)
Learn and Grow is one of our values and we take it seriously, providing opportunities through lunch and learns, training, workshops, mentorship, and our $1500 education allowance
Our team spends time together outside of work, too—we have board game nights, have gone rock climbing, hosted family BBQs, a weekly cookie club (that's right!), and each year, we host an annual retreat on Gambier Island
Grow your career AND your family at Thinkific—you'll be taken care of with our parental leave top-ups as you add to your family
Our office is close to major transit routes, bike-friendly, and centrally located at the intersection of some of Vancouver's coolest neighborhoods
Stay fuelled with healthy snacks, free coffee and tea, kombucha, and the occasional Friday beer and cider
Hang out with the @dogsofthinkific (and yes, they're as cute and cuddly as they look)
Work with the hardware you're most comfortable with, and upgrade or replace your system when you need to with our technology bonus
Stay fit with subsidized gym access or by joining one of Thinkific's sports teams
Be confident bringing your whole self to work—we're proud to be an inclusive company with a diverse team and values grounded in ethics and equality
Thinkific welcomes all applicants regardless of race, gender, orientation, sexual identity, economic class, ability, disability, age, religious beliefs or disbeliefs, or status. We believe that different perspectives and backgrounds are what make a company flourish and we welcome you!

This is an incredible role for the right candidate. We can't wait to meet you!