Client Success Coordinator

Fraser Valley Cataract and Laser - Surrey, BC (30+ days ago)

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Fraser Valley Cataract & Laser is a rapidly growing medical ophthalmology clinic specialized in eye care using advanced technology. We have a nationally-recognized team of ophthalmologists with vast clinical experience in a wide variety of ocular services.

We are looking to bring on a full-time Client Success Coordinator who is eager to grow and develop new skills in the healthcare sector. If you are interested in being part of a successful team that is passionate about making a difference, we are a perfect fit for you.

You are the right candidate if you are;

  • Excellent communication and interpersonal skills
  • Proven track record of working in a customer-facing role
  • Takes pride in excellent customer service and the value of good reviews
  • Works in a team-oriented, clinical environment.
  • Must be independent, flexible, detail-oriented, and efficient
  • Strong organization and problem-solving skills with attention to details
  • Outgoing, friendly, with a professional demeanor.
  • Basic computer software knowledge, including social media.
  • Valid driver's license and access to a reliable vehicle are required.
Responsibilities include:
  • Promoting the services of FVCL to the general public, patients, and referral partners
  • Communicating with clients by phone , via email and in-clinic visits
  • Mediating between clients and the organization.
  • Analyzing customer data to improve customer experience
  • Working closely with internal teams to ensure success
  • Managing online and in-person reviews from patients (i.e. Google, Bing, feedback box, etc.).
  • Supporting marketing initiatives.
  • Other responsibilities as required.
If you are interested in this position, please email your resume and cover letter.

NOTE: The compensation will be reviewed upon a successful interview and training will be provided for the right candidate

We appreciate your interest in the position, please note that only shortlisted candidates will be

contacted for interviews.