Automotive Service Advisor

Next Auto Services - Mississauga, ON (30+ days ago)

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Looking for a passionate and motivated service advisor with leadership qualities to join our team. We are a small, yet busy automotive shop located in Mississauga, ON.

  • Customer focused- you not only understand what the customer wants and needs, but you go above and beyond to deliver.
  • Ethical and respectful– your focus on customer satisfaction drives you to always offer the best solution for them.
  • Positive attitude– your positive, empathetic attitude makes your customers feel comfortable and taken care of.

Other responsibilities will include:

  • Interacting with customers in a friendly and professional manner.
  • Maintaining cleanliness and tidiness of the front office and customer lounge.
  • Coordinating & scheduling appointments.
  • Invoicing customers/fleet companies.
  • Ordering parts via phone and online services.
  • Inventory control and ordering of stocked parts.
  • Coordinating vehicles for sublet repairs (e.g., exhausts/emission test/dealerships)
  • Orchestrating pickups for proper disposal of fluids/recyclable containers
  • Accounting preparation (i.e., bookkeeping, monthly statement reports, and quarterly reports).
  • Liaising between customers and service technicians

Qualifications

  • In the field experience as an automotive service advisor.
  • Basic computer knowledge, and comfortable using technology (iPads) on a regular basis.
  • Strong written and verbal communication skills (English)
  • Valid driver’s license and clean driving record.

Job Types: Full-time, Permanent

Salary: $21.00 to $25.00 /hour

Experience:

  • customer service: 1 year (Preferred)

Language:

  • English (Preferred)