Bilingual Customer Service Rep (Croatian/Hungarian)

NRT Consultants - Toronto, ON (30+ days ago)

Apply Now

Bilingual (Croatian or Hungarian) and English Customer Service Representative

Location: Toronto, ON (Yonge & Eglinton)

Salary: $20-22/hr

Hours: 10 AM - 6:30 PM

Our client in Toronto is looking for a Bilingual Customer Relations Coordinator. This is a great entry-level role as many of our full-time staff throughout our organization started off with the Customer Relations team

Responsibilities:

  • You will be operating in a call center environment conducting telephone surveys for market research purposes
  • Making outbound calls to our clients regarding surveys on politics, customer-satisfaction, and many more
  • Follow all staffing and scheduling rules (ex. handing in your weekly schedule on time)
  • Remain neutral on their opinions, to avoid collecting any skewed or biased data
  • Report any technical problems to the team leaders to avoid losing respondents

Skills/Qualifications Required:

  • Fully Bilingual (Croatian or Hungarian & English)
  • Excellent interpersonal, organization and communication skills (both written and verbal) and a professional telephone manner are required.
  • Able to work with minimal supervision in a fast-paced environment.
  • Strong working knowledge of MS Office.
  • Strong multi-tasking, problem-solving, negotiation and decision-making skills.
  • Collaborative; Willingness to learn
  • Strong time management skills
  • Post-secondary education.
  • One (1) year experience in a customer relations function.

Job Type: Full-time

Salary: $20.00 to $22.00 /hour

Experience:

  • Customer Service: 1 year (Required)

Language:

  • Croatian or Hungarian (Required)