Customer Service Representative - Recreation Facilities & Attractions Ongoing Job Number : 32021
Enjoy the sound of water splashing and the feel of sun while you sell ice cream? Love to hear the howling of wolves and have the occasional elephant spotting while selling admissions? Delight in working with exceptional people while promoting health and wellness through memberships? If you said yes to one of these and have a passion for delivering quality customer service and are a leader among your peers, then you have come to the right place!
As a Customer Service Representative, you will be the first contact at our front counters throughout our attractions, recreation and leisure centres. You will be the definition of a Quality Customer Service superstar while providing our new and existing members with information on products and services. You will be supporting the operation of the facility with efficiency and courtesy. Some responsibilities include:
Provide detailed information about the facility, programs, products, and services to patrons and special needs visitors both in person and over the phone
Process program registrations and facility bookings using CLASS computer software
Promote health and wellness through the sale of special products, services, and memberships
Collect facility admission fees, handle cash, and prepare daily deposits
Support facility operations by controlling and directing admission to various areas of the facility
Perform administrative duties such as word processing, data entry, and generating inventory reports
Provide First Aid, CPR, and emergency evacuation support as needed
Other duties as assigned Qualifications :
Completion of Grade 12, with an emphasis on general office practices or completion of an appropriate certificate program from an approved school or college
Experience with customer service, cash handling, and computer software programs
Possession of valid Standard First Aid and CPR Level C & AED Certification is required
Ability to deal courteously and effectively with the public, facility staff, and volunteers
Ability to understand and execute oral and written instructions and information
Strong proficiency using Google Applications and Microsoft Office is an asset
Experience using CLASS Modules is an asset
Ability to converse in a second language is an asset
Knowledge of operational practices and procedures relative to security issues and ability to respond to emergent situations
Hire is dependent upon a Police Information Check including Vulnerable Sector check satisfactory to the City of Edmonton We are an equal opportunity employer.
We welcome diversity and encourage applications from all qualified individuals.
Up to 40 temporary part-time positions.
Hours: Up to 30 hours per week, Sunday - Saturday. Facility operations are 7 days per week. Shifts vary based on facility operating hours with evening and weekend work required.
Salary: $20.594 - $25.448 (Hourly)
Recruitment Consultant: SFH/JP
Classification Title : Recreation Facility Attendant I Posting Date : Feb 13, 2018 Closing Date : Feb. 27, 2018 11:59:00 PM (MST) Number of Openings (up to) : 40 - Temporary Part-time Union : CSU 52 Department : Customer Relationship Management (Citizen Services) Work Location(s) : Various Locations (City Wide)