Field Program Manager / Chef, programmes clients

McKesson - Greater Toronto Area, ON (30 days ago)

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McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Canada, we touch the lives of 12 million Canadians every day. We carry more than 35,000 products in 17 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care centers, clinics and institutions all over Canada. But we're so much more than a distribution company. We've automated 2,500 retail pharmacies and dispense over 100 million doses a year through our automation solutions. Manufacturers, healthcare providers and patients count on us for a full range of services that contribute to the quality and safety of care for us all.

At McKesson Canada, you’ll help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

Job Summary

The Field Program Manager is responsible for establishing the best business process for their programs; planning, implementing, controlling and evaluating operational and business performance. This role will also identify opportunities for improving program effectiveness and support strategic solutions for the client and the Company. The incumbent requires good people skills and can lead a team and build a service culture. This position also has a lead role in managing clients and internal stakeholders to ensure projects/programs assigned are conducted professionally, on schedule, and on budget in accordance to established specifications.

Will oversee the field patient support program’s supervisors and the field health service case managers day-to-day and strategic operations.

Specific Responsibilities

Duties and responsibilities generally include but are not limited to:

Responsible for all Program Operations including
Financial
Operations
Quality
Human resources
Hire and provide leadership and development for direct reports (may include Associate/Assistant Program Managers, Supervisors and Case Managers)
Develop and maintain relationships with Health Care Providers and industry key contacts, leverage relationships to identify opportunities to improve program operations and develop new services / product lines
Identifies opportunities for improving organizational effectiveness with a particular emphasis on total customer service and cost control.
Leads the employees in the operational work to ensure client program targets are met and clients are satisfied with delivery.
Manages relationships with key customers within area of responsibility to ensure that specifications and business requirements for the project are clearly established; share information with internal project teams and across CAN business units; and continue the liaison activities during the project to ensure that the client is satisfied with the course the project is taking.
Consults on issues such as business processes, workflow, productivity, quality and organizational design.
Manages schedules, controls deadlines and addresses general project organizational needs.
Ensures high level of customer responsiveness with proactivity in addressing and solving issues.
Participates in strategic customer meetings and other business review meetings to ensure understanding of customers’ short and long term strategy.
Ensures that business requirements, schedules and budgets are established and agreed to prior to commencing the project.
Ensure that projects/ programs are monitored for achievement of the key performance indicators as well as continuous improvement through monitoring of the KPIs/SLAs and AR.
Develop customer management objectives and represent customer needs internally in collaboration with Operations, business Development, and Management.
Develops customer management solutions in response to deficiencies in client service and/or operating processes.
Explains the ongoing status of programs and services through the preparation of monthly financial management reports (i.e., monthly revenue recognition, customer billing, ect.)
Manages the field team.
Oversees training for new hires on departmental policies, procedures and administrative tasks. Develops working relationships that supports the growth and success of each staff member and the department
Demonstrates a thorough understanding of all policies, procedures and processes and articulates the same to staff. Ensures compliance and tracks as appropriate
Provides regular feedback to the management regarding quality, operational, technical and/or process issues which involve a program, team or individual. Recommends corrective actions or follow up. Engages other resources as needed. Monitors program KPIs on ongoing basis.
Builds, uses and continuously evaluates processes that best meet our customer’s demand for service, patient safety needs, contractual obligations, operational standards, and the equitable distribution of workload amongst staff in each employee group.
Responsible for the execution of policies and practices; responds according to policy direction at all times and seeks assistance with unusual situations and/or staff non-adherence
Oversees Workforce Management, attendance statistics, and activity metrics on a regular basis

  • Articulates an understanding of the different programs provided by CPS, including contractual obligations, operational metrics and service level standards, and coaches the staff to the same understanding
General Responsibilities

Prepares and maintains the project master files and ensure that program documentation is up to date.
Ensures all training both corporate and program/project specific are up to date and complying with QMS requirements.
Participates in implementation and support of programs quality systems.
Participates in research and consulting activities as required.
Proactively assess program and makes suggestions to enhance outcomes and quality of service.

Key Requirements

Bachelor’s Degree in a related field
Minimum of 5 + years of experience in program/project management or operational leadership
Minimum of 5 years working in the pharmaceutical industry in either a clinical capacity or an account leadership role is an asset. Minimum 3 years of Patient Support Program experience.
Comprehensive understanding of Canadian reimbursement landscape (private plans and public plans nationally)
Minimum 2 years Field Patient Support Program experience
Experience and background in therapeutic areas is an asset
Proven leadership and interpersonal skills; ability to motivate, influence and coach others.
Excellent oral presentation and interpersonal skills
Impeccable written and spoken English skills
Bilingual skills (French/English) an asset
Ability to communicate clearly with clients and employees.
Excellent listening and questioning skills
Critical thinking skills
Ability to approach issues from a number of perspectives, summarizing data to draw a conclusion, excellent analytical; ability to resolve issues effectively and efficiently
Flexibility to travel across North America (approx. 20% - 30% travel)
Experience in data management/reporting tools is an asset
Effective organizational skills; attention to detail; ability to consistently meet deadlines
Advanced knowledge of Microsoft Excel, PowerPoint and other Office Programs
Valid Driver's License, current auto insurance policy and access to reliable transportation, for national travel

Benefits & Company Statement
McKesson believes superior performance – individual and team – that helps us drive innovations and solutions to promote better health should be recognized and rewarded. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it’s flexible enough to meet the different needs of our diverse employee population.

We are in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting.

But we can’t do it without you. Every single McKesson employee contributes to our mission—whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company—and of healthcare. At McKesson, you’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

Agency Statement
No agencies please.

Recruiting Disclaimer

The material contained herein is provided for informational purpose only. All open jobs offered by McKesson Canada on this recruitment system are subject to specific job skill requirements. The job skill requirements, qualifications, and preferred experience are determined by a subsidiary, office or department within the company which is offering the position, and all positions are subject to local prevailing employment laws and restrictions. This would include immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance.

The materials on this site are provided without warranties of any kind, either expressed or implied, including but not limited to warranties regarding the completeness of information contained on this site or in any referenced links. While McKesson Canada attempts to update this site on a timely basis, the information is effective only as of the time and date of posting.

By providing your application to McKesson Canada you hereby consent to McKesson Canada obtaining personal information regarding you that is related to the position applied for. You also consent to McKesson Canada transferring your application details to our recruitment partners for their review and assistance. You also consent to McKesson Canada keeping your application on file.

McKesson Canada is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals and will accommodate applicants' needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process.

The information on this site is for information purpose only and is not intended to be relied upon with legal consequence.

Worker Type

Regular

McKesson is an Equal Opportunity employer.

The material contained herein is provided for informational purpose only. All open jobs offered by McKesson on this recruitment system are subject to specific job skill requirements. The job skill requirements, qualifications, and preferred experience are determined by a subsidiary, office or department within the company which is offering the position, and all positions are subject to local prevailing employment laws and restrictions. This would include immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance.

The materials on this site are provided without warranties of any kind, either expressed or implied, including but not limited to warranties regarding the completeness of information contained on this site or in any referenced links. While McKesson attempts to update this site on a timely basis, the information is effective only as of the time and date of posting.

McKesson is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals and will accommodate applicants' needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process.

The information on this site is for information purpose only and is not intended to be relied upon with legal consequence.

Current employees must apply through internal career site.

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