Manager, International Collaborative Programs

Mount Allison University - Sackville, NB (30+ days ago)

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Position Posting

Position Title: Position # 4111
Manager, International Collaborative Programs

Department: Classification: Admin level 6
Registrar’s Office, Student Affairs

Supervisor’s Title: Posting Date: October 31, 2019
Director of Recruitment, Admissions and Awards

Position Summary:
Reporting to the Director of Recruitment, Admissions and Awards (DRAA), and in collaboration with the
Director of Student Life & International Affairs, the Manager, International Collaborative Programs is
responsible for overseeing the development, growth, and management of new and existing short-term
English and academic programs, including collaborative programs with Mount Allison’s partners.

This position provides oversight in the areas of marketing, communication, and staffing, as well as
program development, delivery, and evaluation. This includes hiring and supervising staff, as well as
being responsible for the overall student experience, in and away from the classroom. The incumbent
works closely with Mount Allison staff and affiliated stakeholders to bring a coordinated approach to
recruitment, admissions, and program development, and is ultimately responsible for ensuring programs
are successful, sustainable, and meeting current and emerging market needs.

This position serves as the primary contact and liaison for Mount Allison’s international collaborative
English and academic programs. The incumbent also advises students and agents on the admission
process and prepares related reports.

  • Please refer to section B for the required Qualifications, Education and Skills
Hours of Work: This is a full-time term position for approximately two years.

Date of Closure: Applications will be received by the Human Resources department on or before
November 15, 2019 or until the position is filled. Please forward resumes to

Position Description

A. Position Responsibilities

International Marketing & Communication

  • Under the supervision of the DRAA, liaise with admission counselors on recruitment for various
international programs

  • Through use of available CRM systems, identify, track, and communicate with students
throughout the registration and arrival stages

  • Coordinate with external partners on shared marketing and communication initiatives
  • Keep abreast of admission requirements and programs across faculties and degree programs,
including changes to degree requirements, academic and other university regulations
  • Provide training to other recruitment staff on new and existing programs for international students
  • Remain informed on factors that impact student mobility (e.g. political, visa requirements,
economic, social, environmental) and share useful insights with the recruitment team

  • Work with marketing teams in NBCC and the University to prepare relevant marketing materials
and initiatives

Program Development
  • Take on oversight responsibilities for the development of new and collaborative English and
academic preparation programs; liaise with the Registrar’s Office and internal/external partners as

  • Take on responsibility for the oversight and growth of existing English and academic preparation
programs, including communication with partners

  • Partner with relevant departments on student wellbeing
  • Coordinate key components of programs including: on-campus housing, arrival/departure
logistics, staff hiring and supervision, field trips, academic and support advising, Liaise with
other university staff and departments as necessary

  • Identify and address issues impeding the successful execution of programs
Student Support

  • Provide support for students from first point of contact, to enrolment, arrival, and through to

  • Coordinate complementary activities and events
  • Ensure student are informed of continuing education options
  • Act as the on-campus and online resource for prospective students, parents, agents, and other

Perform other duties as assigned

B. Qualifications

  • A university degree
  • A minimum of three years’ work experience in a post-secondary environment; experience with
recruitment, admissions, marketing, program design, international student support, and/or EAL
teaching and administration will be considered an asset

  • In-depth knowledge and understanding of international educational systems, English language
proficiency testing standards, as well as issues related to detection of documentation fraud

  • Proven program and/or project management experience in a cross-cultural setting, including
implementation, tracking, reporting, analysis, and budget management

  • Excellent communication and interpersonal skills, strong intercultural sensitivity and cross-
cultural communication skills, and the ability to cultivate and build lasting professional
relationships and networks

  • Strong problem-solving and decision-making skills within the framework of University policy
  • Strong professional customer service ethic
  • Ability to assess marketing material and web-content for cultural appropriateness
  • Ability to demonstrate initiative, work under pressure, meet deadlines, exercise good judgment,
and work independently
  • Excellent organizational, multi-tasking, and prioritizing skills
  • Polished presentation skills and strong technical/multimedia skills
  • Proficiency with computer applications in Microsoft Office, e-mail, presentation software, and a
familiarity with student information systems (experience with Ellucian Recruit and Colleague

  • Ability to work flexible, irregular hours including weekends; some travel required
  • Experience with international travel for professional purposes
  • A valid driver’s license and a valid passport
  • Ability to communicate in both official languages recommended; ability to communicate in other
languages will be considered an asset