Ventures, Client Success, Senior Associate

PwC - Toronto, ON (30+ days ago)

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Our culture and values are something we’re proud of, and are why we’re recognized as a “Top Company” to work for in Canada. At PwC we create leaders within our organization, within our clients’ organizations and within the community. We know great leaders inspire those around them and bring perspectives together to achieve what matters most. With PwC you’ll have a network for life. When you join us, you become part of an exclusive network of current PwC partners, staff and alumni, that will help you ignite a meaningful career.

A career in the PwC Ventures practice, will provide you with the opportunity to invest in new business models that leverage our knowledge and build solutions for the growing digital market. PwC Ventures identifies, develops, and commercialises technology-enabled solutions that deliver PwC value, knowledge, and experience to our clients. Each new solution focuses on data-driven platforms or other intellectual property based solutions that leverage emerging technologies and new business models. Through the process of building new solutions, we foster a culture of innovation within PwC, extend brand relevance in the market, and generate new revenue.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.


As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include:

Engaging with current and prospective clients on the phone, live chat and via email to provide answers to their questions and guide them through the onboarding process to ensure a positive client experience for all clients in a professional and timely manner

Supporting new clients through their first engagement with PwC Ventures

Developing a thorough understanding of our products, assisting in presentations and online demonstrations of our products if required to close deals

Building rapport with clients through friendly, engaging communication and meetings

Working with clients as an ambassador for PwC Ventures

Performing online research to answer client questions and concerns

Conducting product enhancement demonstrations via the web to continually keep clients current on recent developments to product suite

Working in a teaming environment, building and sustaining relationships with peers and colleagues

Promoting PwC Ventures goals and ideals to clients, channel partners and the market in general

Establish rapport and credibility with prospects/clients to address/personalize their needs while positioning PwC Ventures products to create demand and deliver quota

An interest in upskilling for a digital world and technology trends, an openness to learning new tools and adapting how you work
3+ years of client facing experience
Post-Secondary Undergraduate Diploma
Strong experience in client development in a competitive environment
Experience working with cross-functional teams (e.g.: Sales, Product, Marketing or similar field)
Experience in B2B technology
Affinity for technology and the ability to learn and apply new skills easily
Experience in client relationships - upselling and cross-selling products to the benefit of clients and firm and ability to understand client needs and client service
Excellent understanding of sales as a competency and ability to develop others.
Strong public relations and research skills
Excellent ability to develop and communicate strategy and plans internally and externally
Self starter who is able to manage their own time / work, work well under pressure, prioritize and meet tight deadlines
Excellent problem solving skills and high level of attention to detail
Excellent written and oral skills
Strong project and change management
Excellent organization skills and time management, ability to prioritize with multiple and complex demands

Why you’ll love working for PwC
We want you to love every (if not, almost every) minute of your career, having said this, we get it. Each life stage we go through comes with a new set of priorities and demands. This is why we support you through a range of financial and non-financial rewards and benefits, so regardless of your situation, there’s something for everyone.

Leading benefits for our permanent staff include:
A competitive compensation package
Sponsored investments, pensions and saving plans with matching firm contributions
Flexible working
PwC FlexBenefits, for personalised medical & dental coverage, including enhanced mental health benefit
Every day recognition and real time appreciation through our rewards and recognition program
Dress for your day with our flexible dress environment
Health, wellness and fitness perks
Family-friendly benefits, including maternity and parental leave policies and support networks to help you prepare for your successful return to work
Adoption/surrogacy benefits
Back-up child and elder care support
Career defining project work and international experience
Development opportunities including learning on the job, formal learning, learning from others and access to “Vantage” our digital learning system
Award winning programs including “Women in Leadership” and “Enhanced Pursuit Program”
A coach to help develop skills, diversify experiences and achieve career aspirations

See how you can create your future at PwC:

Applying to us:
We’ve embraced technology by using an innovative cloud-based online application platform for Administrative, Specialist, Associate and Senior Associate roles that includes on-demand video interviews. This platform provides you with a seamless, efficient and convenient application process, saving you time and giving you flexibility, and it’s configured for tablets, smartphones and laptops. Please be advised that we can only conduct video interviews in English or French. All communications will be in the language that you selected during application. For Manager positions and above, we set up pre-screen phone interviews.

For more information about the application process, please click here:

PwC is committed to building a diverse workforce representative of the communities we serve. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

Every day we see how people make businesses great. But it's not only about skills. If your experience is close to what we're looking for, please consider applying. We recognize that experience comes in many forms, and passionate teams reimagine the possible. Create your future at PwC.