Customer Experience Centre Agent

The Jim Pattison Auto Group - Surrey, BC (30+ days ago)

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The Jim Pattison Auto Group has 24 locations and 12 brands in Western Canada. We are continually expanding and acquiring new locations and brands while improving our market share.

The Jim Pattison Auto Group's relentless commitment to customer satisfaction has allowed us to grow into one of Canada's largest automotive companies. We encourage career growth and personal development within our company. We are looking for an individual who can contribute to our business operations today and our future growth. We encourage those with the required experience and interest to apply.

The Jim Pattison Auto Group is looking for a Full-time Customer Experience Centre Agent to join the team!

Job Summary:
Reporting to the CEC Manager, you will be the liaison between our company and our customers. As a Customer Experience Centre Agent, you will be able to accept ownership for effectively handling customer inquiries, bookings, suggestions and concerns keeping customer satisfaction at the core of every decision and behavior.

Responsibilities:
Manage large amounts of inbound, outbound calls and mail-outs in a timely manner
Follow communication "scripts" when handling different topics
Build sustainable relationships and engage customers by going the extra mile
Keep records of all conversations in our call center database in the comprehensible way
Meet personal/team qualitative and quantitative targets

Requirements:
Previous experience in a customer support role would be preferred
Strong phone and verbal communication skills along with active listening
Customer focus adaptability to different personality types
Basic aptitude with computers and ability to quickly learn new systems
Proficiency with Microsoft Office (Word, Excel and Outlook)
Must be fluent in English, both verbal and written
High School Diploma or equivalent

We thank all applicants; however only those selected for an interview will be contacted.