Employment Type: Term
City: Calgary, AB (YYC)
Every WestJet journey has the potential to enrich lives; a career with us is no exception.
WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now we’re going global.
Join us and love where you’re going.
Overview of role:
WestJet has been and will be significantly expanding its global network and the size of its business. As WestJet becomes more complex and challenging, our Digital & Innovation team is looking for a WestJet.com Channel Manager rock star to join them for an 18 month term. Playing a key role within our Channel & Product Management group, you’ll bring your performance orientated approach, competitive drive and analytical thinking to support our channel and product roadmaps. You will help connect and shape the channel and product strategy across our breadth of products.
In partnership with the Director of Channel & Product Management, the WestJet.com Channel Manager leads a team of channel owners responsible for delivering high value features, enhancements and capabilities to their assigned channel. They also oversee a team of content strategists delivering intuitive, consistent and helpful content across all channels and products. Moreover this leader will be accountable for the ongoing management and reporting of their channel roadmap, the Channel Manager leverages actionable insights, thinks strategically and makes data driven decisions to help drive innovative solutions that are not limited to their vertical. This is a highly visible role that requires deep collaboration with team members across Digital & Innovation and the rest of Commercial. This opportunity can be based in Calgary AB or Toronto ON.
Key deliverables include:
Build and continuously update a 1 to 3-year channel roadmap based on the objectives from multiple intake streams (Capital projects, enhancements from other business units, channels, products, as well as guest needs).
Oversee the complete migration of WestJet.com from one content management system into another.
Oversee the development of business requirements; helping the team collect, define, provide analysis and recommendations for product initiatives.
Oversee the day-to-day operations of all projects, enhancements and activities.
Ensure we are delivering a best-in-class, accessibility compliant, product experience.
Champion intuitive, effective and engaging solutions that will anticipate the future needs of our guest.
Lead and develop a team of channel owners and content strategists.
Work with the Digital Experience & Insights team to provide ongoing reporting, monitoring and insights on product user behaviour, key metrics and opportunities for improvement.
Measure and report on key performance indicators.
Provide monthly input for business review and Digital & Innovation month in review.
Present new business concepts and business cases to the Executive leadership team (ELT) and Project management office (PMO).
Build strong, lasting relationships with product and channel teams, business analysts, marketing stakeholders and IT teams to define business requirements for your product.
Develop and manage strong relationships with key vendors and partners.
Manage vendor budgets and challenge areas for optimization.
Experience and qualifications:
Completed post secondary education in business commerce, marketing or equivalent.
6 to 10 years of experience in Digital channel or product development of mobile, ecommerce, emerging technologies solutions with a focus on revenue, cost savings and guest satisfaction in the airline, retail or ecommerce industries.
Developing business cases and strategic roadmaps.
Finance and budget planning.
Leading, coaching, developing and mentoring a team.
Managing vendor relationships and contracts.
Recruiting, interviewing and prospecting new hires.
Driving action in cross-functional teams and across multiple levels of the organization.
Motivating and developing a strong team with propensity of action and accountability.
Helping drive business growth and developing end-to-end customer insights.
Uncovering strategic opportunities and solving business problems.
eCommerce, content management systems, emerging technologies and mobile solutions.
Web analytics, KPIs and user insights.
A/B and multivariant testing.
Analytical and problem-solving skills.
Communication, listening and interpersonal skills.
Ability to interpret digital analytics, metrics, voice of the customer research insights to make key decisions.
Demonstrate passion, enthusiasm and ambition.
Please note that some travel will be required.
The benefits of being a WestJetter:
WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:
A fun and friendly culture with colleagues who work together to win
Travel privileges for you and your family
Savings and Benefit programs that are flexible to meet your specific needs
Think we are a fit? Apply now!
About WestJet Group of Companies
Together with WestJet's regional airline, WestJet Encore, we offer scheduled service to more than 100 destinations in North America, Central America, the Caribbean and Europe and to more than 175 destinations in over 20 countries through our airline partnerships.
Our Safety Promise
At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will use safe work practices to ensure your well-being and the safety of others.
WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as safety sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.
Our Commitment to Diversity and Inclusion
We embrace what makes us each unique, and what makes us uniquely WestJet. WestJet is committed to inclusiveness, equity and accessibility and if you require accommodation during the selection process, please let our Recruitment team know. We encourage all qualified candidates to apply. We thank all applicants for their interest in WestJet; however, only those candidates who are selected will be contacted.
Awards and Recognition
WestJetters aren't the only ones that think WestJet is a great place to land. We’ve received awards distinguishing our work environment, culture, and more.
For more information about everything WestJet, please visit westjet.com.