The Transportation Supervisor coordinates services between the kitchen and drivers and controls activities on the dock. The Transportation Supervisor is responsible for supervising drivers and driver assistants.
Essential Duties and Responsibilities :
Ensures quality production standards are maintained for all accounts
Responsible for obtaining control sheets and making assignments for team drivers to flights daily
Checks dock area to ensure that employees have required equipment and that trucks leave according to scheduled dock departure
Checks that all teams are catering correct aircraft and flights
Ensures that all employees are in compliance with safety procedures and Airport Transport Authority badging requirements
Works with management staff to improve performance of the unit
Assists teams with late flights and equipment changes
Responsible for getting information from airlines on service requirements and updates
Maintains radio contact with Operations Manager, meal planer and leads during operation
Conducts regular checks of the kitchen to ensure no equipment was left behind after flights leave the kitchen
Responsible for security and proper transportation of galleys and maintaining cleanliness of vehicles
Responsible for safety, quality and compliance with customer specifications and regulatory requirements and company policies and procedures.
Ensures specifications, airline diagrams, and other standards are accurate according to the airline specifications.
Ensures that all products are coded according to Gate Gourmet procedures.
Works with maintenance staff to ensure preventive maintenance of machinery and fleet according to schedules, reports maintenance and repair issues in timely manner.
Maintains Company policies and procedures as well as specification books for airline customers
Maintains all financial goals related to material, productivity, overtime, and labor goals
Prepares management reports (ex. attendance, HAACCP and labor) as required.
Responsible for supervising drivers and driver assistants
Trains and monitors employees on proper work procedures to ensure maximum productivity and security with minimum labor and food costs
Responsible for performance evaluation, coaching, counseling and preparing corrective action for employees and liaises appropriately with HR and other support functions.
Manages work flow balancing - - the division of responsibilities amongst employees on each shift including assignment of responsibilities and workstations.
Determines when and whether to call employees in to cover staffing needs (ex. sick calls, vacation relief, medical leaves, volume changes, etc.)
In conjunction with department leaders determines number of employees needed by shift
Responsible for employee retention and monitors employee turnover.
High School Diploma or GED required
Associates degree or degree from a 4 year university or college preferred.
Work Experience :
Minimum 3 years of experience working as a delivery driver and/or in a customer service capacity required
Minimum of 2 years supervisory experience working in a high volume, manufacturing, food production, restaurant or catering environment or equivalent experience in the related field is preferred
Experience working in the airline industry is preferred
Job Skills :
Strong customer service skills
Ability to supervise and motivate others
Dedication to excellence and a strong work ethic
Attention to detail and compliance oriented
Strong problem solving and analytical skills
Ability to adjust to operational needs as they arise
Ability to work under pressure and able to make sound decisions.
Basic computer skills with working knowledge of Microsoft Office products required.
Communication Skills :
Expresses oneself clearly and effectively when speaking and writing to individuals and groups; listening attentively and insuring communication is understood by all parties involved
Bi-lingual in English and Spanish/Chinese Mandarin/Vietnamese/Hindi or Polish a plus
Certificates, Licenses and Registrations :
A valid driver’s license
Ability to pass a DMV verification process
Clean driving record that does not contain moving violations, accidents
Ability to obtain Airport Transport Authority badge required
Ability to obtain Customs Seal for Airport Transport Authority badge required.
CDL driver’s license is a plus.
Ability to travel up to 10% of the time.
Environmental Requirements :
Regularly stands, walks, bends, lifts, and moves intermittently during shifts of 10+ hours
In a normal production kitchen facility there may be physical discomfort due to temperature and noise
Ability to lift, push, pull or maneuver 50-75 lbs
Ability to work outdoors 75-80% of the time
Ability to work at heights of or about 50 feet.
Ability to work weekends and a flexible schedule as needed.
Direct Line Manager (Title): Mgr, Ops, Transport
Dotted Line Manager (Title, if applicable):
Number of Direct Reports: Varies by unit size
Number of Dotted Line Reports: 0
Estimated Total Size of Team:
Demonstrated Competencies to be Successful in the Position :
Thinking - Information search and analysis, problem resolution skills
Engaging - understanding others, team leadership, developing people
Inspiring - influencing and building relationships, motivating and inspiring, communicating effectively
Achieving - delivering business results under pressure, championing performance improvement, customer focus
The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Candidates will be required to go through a criminal background check.
gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or other ground under applicable law.
Gate Gourmet Canada Inc. is pleased to accommodate applicants who have a disability up to the point of undue hardship during the recruitment, assessment and selection process. Please inform our Recruitment Team if you require a disability-related accommodation to participate in the recruitment process.