Contract position (to March 31, 2023)
If your technical skills are complemented by project management, technical documentation and training expertise, and you excel in an environment where no two days are alike, here’s a great opportunity to build on your professional strengths with the Peel District School Board (PDSB).
Reporting to the Team Leader of Operating Systems and Deployment Services, you will fill several key roles that are critical to the support of the Board’s computing environment, including providing expert-level support to the PC/LAN specialists working in the field, Helpdesk Analysts & Specialists, Data Centre operators and other Learning Technology Support Services (LTSS) teams. As a Technical Support Analyst, you will be responsible not only for the integration and testing of new hardware and software to be implemented at the Board, but also for researching, developing and implementing tactical and strategic technical plans, as required, to maintain and improve the IT demands of the entire organization, along with providing some technical training.
This multi-faceted job requires a detailed understanding of the Board’s administrative and instructional computing environments, as well as a broad knowledge of operating systems and software, and the ability to apply this in troubleshooting and analyzing problems.
EXPERIENCE AND QUALIFICATIONS
As a Technical Support Analyst, you will draw upon your post-secondary education in an IT-related field, and your experience with Windows 2012 / 2016 / 2019 / 10 7, Apple OSX, and iPad IOS, as well as Azure Active Directory and Active Directory configuration and administration. Your success will also be driven by the following experience, knowledge and skill set:
- Proficiency using the Microsoft Office Suite.
- Ability to work independently in a deadline-driven work environment.
- Skills as a team player with excellent organizational capabilities.
- Experience in:
- System & Server backup
- System Monitoring and Management / Event Correlation (MS MoM)
- Configuring and administering WSUS
- Server performance tuning
- Printer and print Server management & configuration.
- Demonstrated commitment to equity, inclusion, anti-racism, and anti-oppression, and to working in a diverse school community and/or work environment.
ASSETS:
Knowledge of network routing, DHCP, TFTP, DNS, Web and Cisco switches, and experience with the following will be considered assets:
· Management of enterprise-level messaging system, mobile devices, instant messaging system, and Cloud services
· MS Centre Configuration Manager SCCM
· Microsoft Cloud App Security (MCAS)
· Azure Arc
· Image Creation: APP-V sequencing, MSI Packaging, Sysprep
· PowerShell scripting, VB scripting
· Cloud Technology
· Virtualization: VMWare and Hyper-V
· Active Directory Single Sign On
· Database Experience Oracle, MSSQL
· Identity Management (FIM, IDM)
· Microsoft Exchange Online
· Troubleshooting Android & Linux Operating Systems
· Management of corporate information technology systems
· Storage Area Network / Network Attached Storage
· Video Streaming / Conferencing
· Disaster recovery planning
· Project Management
· ITIL.
Salary range: $67,651 - $80,325 per annum
To apply for the position of Technical Support Analyst, please complete an online application through Apply To Education. Your completed application package on Apply to Education must include your cover letter, resume and supporting educational credentials. Applications must be received no later than 4:30 p.m., Tuesday, July 5, 2022.
The Peel District School Board (PDSB) is a racially, culturally and linguistically diverse board that serves 155,000+ students and approximately 17,000 employees. In PDSB, 87% of students are racialized, non-white, representing 162 different ethnic backgrounds. Students in Peel have 121 different first languages. Student diversity also exists in terms of gender and gender expression, sexuality and in terms of ability and faith. A responsive and empathetic understanding of the lived experiences of the students and communities we serve is vital to those who will take on leadership roles within the PDSB. The workforce consists of teachers, office staff, custodial staff, education assistants and professional staff. The workforce is largely unionized through PDSB’s numerous affiliated bargaining agents.
Commitment to Equity, Anti-Oppression and Anti-Racism
The Peel District School Board is committed to equity in employment. We are committed to equitable hiring practices that allow us to hire qualified staff who reflect the full diversity of the Region of Peel. We will provide reasonable accommodation (e.g., an accessible location, rescheduling of interviews that fall on Days of Significance, etc.) based on any of the human rights protected grounds, during the hiring process if advised in advance.
We are also committed to inclusion, anti-oppression and anti-racist practices while also supporting the continuous growth and development of an equitable and empowered education system at the PDSB.
Criminal Background Check
Successful candidates must provide a satisfactory Criminal Background Check prior to commencing employment. Please review the requirements for the Criminal Background Check.
Recruitment Process
We appreciate the interest of all applicants, but will only be contacting candidates whose skills, experience and qualifications best meet the requirements of the position. When contacted, candidates will be provided with an overview of the various elements of the selection process; such as, test and skill demonstrations. All communication to applicants regarding this job posting, including an invitation to complete skills assessments and/or a job interview if applicable, will be made through email. Candidates are encouraged to regularly check their email as listed on their applytoeducation.com account.
Discover why you should consider a career with us!
Job Type: Fixed term contract
Contract length: 9 months
Salary: $67,651.00-$80,325.00 per year
Schedule:
