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Customer Service Representative
Manitoulin Group of Companies
Gore Bay, ON
(30+ days ago)
Taking, logging and dispatching pick-ups and following up on previous days pick-ups to ensure they were picked up.
Ensure all facets of customer service with any requests/queries they may have. Id. Tracing, OS&D, transit times, what paperwork is required to cross the internationals border.
Assisting other departments, partner carriers, terminals, sales professionals, etc. with customer service concerns.
Taking and dispatching Canadian pick up requests to appropriate Manitoulin terminal or interline carrier.
Handling consignee requested and third party requested pick-ups and ensuring they are followed up on.
Handling all internet requested pick-ups.
Working closely with Customer Care managers to ensure customer’s service commitments are met.
Working with all terminals and partner carriers to ensure customer’s questions are answered.
Working with Customers to expedite shipments when necessary.
Working with our Sales Representatives on a day to day basis to provide the utmost service to the customer.
This position has no supervisory responsibilities.
Must work safely and in compliance with the Occupational Health and Safety Act and / or other pertinent regulations.
Compliance with all company policies and procedures.
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