Accountable/responsible for ensuring parts requests are fulfilled at a high standard of quality to customers by quoted delivery date; ensuring consistent application and administration of the company’s parts and warranty programs.
Responsible for day-to-day support of the business of Parts sales to customers
Executes initiatives that contribute to long-term operational excellence and maximizes efficiencies including warranty programs and parts operations at the branch
Identify issues and work with branch co-workers to resolve them in a timely manner
Provide training and support for all Parts reps
Manage parts personnel performance, safety, training and customer service
Work with customers, suppliers and co-workers to fulfill parts orders and inquiries with service and cost expectations
Education: College diploma / Post secondary Education in Commerce, General Business or other related discipline
Work Experience: 3-5 years related experience in service, parts, supply chain or product support operations
Knowledge: Experience working with budgets, analyzing budgets and developing targets
Proficiency: Microsoft Office, including Outlook, Excel, Word and PowerPoint
Since 1858, Wajax has been serving major Canadian industries as one of the nation’s leading mobile equipment, power systems, and industrial products and services providers. Wajax operates in the mining, oil sands, oil & gas, construction, forestry, industrial/commercial, transportation, and metal processing industries – to name a few.
Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional “perks.” Highlights include:
100% employer paid medical and dental benefits with no waiting period for eligibility
Wajax-led e-learning, and product training through industry leading manufacturers such as Hitachi, 3M, and Detroit Diesel.
Discounts with the “Big 3” auto manufacturers, equivalent to their internal employee pricing.
Wajax is committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview.
As a condition of employment, final candidates will be subject to pre-screening.
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