Housing Outreach Worker (Surge)

The ASK Wellness Society - Kamloops, BC (30+ days ago)

Apply Now

Reports To: Coordinator of Housing Supports (Crossroads and Bridgeway Manor)

Term: Permanent Part-Time

Hours: Saturday and Sunday 8:30am to 4:30pm with ½ hour paid break.

Wage Range: $19.00 to $23.00 commensurate with experience.

Benefits: Part-Time employees (under 30 hours per week) are not eligible for health benefits. Permanent Full-Time employees are eligible for full health benefits (minimum 30 hours per week). These hours can be fulfilled through a variety of permanent positions.

Vacation: Part-Time employees (under 30 hours per week) vacation entitlements are paid out each payroll according to Employment Standards Act BC (with amendments). Permanent Full-Time employees are eligible for three weeks paid vacation in the first year and they may be taken after a successful probationary period. In the second year, this entitlement increases to four weeks. In the fifth year, the entitlement increases to five weeks. Each year after five years the entitlement is five weeks plus one day for every subsequent year to a maximum of six weeks.

ASK Part-time Staff Benefits: ASK Yearly Physical Activity Bonus, two additional ASK Statutory Holidays if eligible, ASK Annual Retreats and Staff Social Event

Who is the ASK Wellness Society? The ASK Wellness Society is a not for profit organization that supports individuals within the BC Region with opportunities and the resources to change their current situation. It’s about reaching out to those people who are homeless and battling addictions, helping them find housing and medical care, addressing their addictions, stabilizing mental health issues and ultimately, providing them with the skills to re-enter the work force. The ASK Wellness Society administers an unconditional sense of hope to those who are convinced that they are incapable of ever achieving a stable, meaningful life.

Purpose and Function:

The Housing Outreach Worker (Surge) works in conjunction with the Housing Outreach Team. To provide intensive support and service to the clients seeking housing services with a hope of reducing homelessness in the community. The overriding purpose is to assist clients with multiple barriers and challenging behaviors in finding appropriate shelter and/or detox, treatment, health services, supportive housing and market housing. Service delivery is based on a client centered, non-judgmental perspective.

Specific Responsibilities:

  • Orientate individuals to suites, building services, program expectations and staff responsibilities;
  • Provide individualized support, as needed, to multiple barrier clients and to assist them in acquiring affordable, safe, and supported community housing;
  • Identify and develop a customized support system for each client including brokering ‘active’ referrals to essential services/programs;
  • Work with participants to maintain the cleanliness of their suites;
  • Mediate between the landlord and client when necessary as well as problem solve with building managers and landlords;
  • Liaise with key community caregivers regarding necessary support systems for the client including financial and life skills programming;
  • Encourage and support Program Participants to live as fully and independently as possible within the local community, providing information, emotional, organizational and practical support and training as appropriate;
  • Encourage and motivate Program Participants to develop a sense of their own identity, purpose and self-esteem;
  • Complete room check monthly;
  • Monitor emergencies that take place such as medical or mental health assistance and complete necessary incident reports;
  • When necessary, be trained to be the first to respond to an overdose situation with on the spot overdose response and support;
  • Be prepared to work calmly and together with your team, paramedics and police in crisis situations;
  • Monitor and move along community members who are loitering in and around the property;
  • Assist and encourage clients to create connections within the community by volunteering and finding employment;
  • Ensure compliance with all ASK supportive standards, policies and procedures.

Administrative Responsibilities:

  • Maintain complete documentation, statistics and records in files and on ShareVision database;
  • Assist team with required verbal and written reports, case notes, letters, memoranda, and year end reports;
  • Maintain files and documentation to the COA Standard;
  • When requested, be a member of the COA’s Performance and Quality Improvement team in which you will encourage the organization to use data to identify areas of needed improvement and implement improvement plans in support of achieving performance targets, program goals, client satisfaction, and positive client outcomes.

Qualifications and Suitability:

  • Bachelor of Social Work, Human Service Diploma or equivalent and/or experience with mental health/addiction and homelessness issues;
  • Skills in mediating conflict between various interests;
  • Ability to work as a team member in a case management setting involving multi-agency supports;
  • Communicate effectively with clients and staff;
  • Strong working knowledge of community resources;
  • Strong organizational and time management skills;
  • Must pass criminal record check and reference screening;
  • VAT (Vulnerability Assessment Tool) training an asset;
  • Mental Health First Aid, Trauma Informed Practice and ASSIST Training an asset;
  • Level 1 First Aid required;
  • Must have access to vehicle in good working condition and possess valid driver’s license with relevant insurance in order to transport clients;
  • In-house Violence Prevention Training provided.

Closing Date: April 4th, 2019
*April 12th and 15th, 2019
*Careers@ askwellness.ca

Please Reference Position: Housing Outreach Worker (Surge SS)

Attention: Human Resources Department

Job Types: Part-time, Permanent

Salary: $19.00 to $23.00 /hour


  • mental health/addiction and homelessness issues: 1 year (Preferred)