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THE TEAM: Community Practice, Quality and Integration – Community Practice and Quality
The Community Practice and Quality (CPQ) team provides staff support to the General Practice Services Committee (GPSC) (a partnership between Doctors of BC and the provincial government) and the Committee’s programs and initiatives targeted to transforming the primary care system. Under the direction of the GPSC, the CPQ team supports and empowers family doctors and primary care teams to provide the best patient care possible through practice improvement and adopting the attributes of the patient medical home model of care.
THE JOB: Training and Development, Project Coordinator, (Education)
Reporting to the Manager, Community Quality and Implementation (CQI), the Project Coordinator will support the ongoing design, provision, and evaluation of training for practice support field staff (including the Practice Support Program regional teams, Panel Assistants, and PSP Peer Mentors, aka the Practice Support Network). With the recent approval by GPSC of the PSP shift toward a Practice Facilitation approach, ensuring PSP field staff are appropriately trained in both required core competencies and program-specific areas is critical to ensuring a value-add experience with PSP services by physicians across the province. Additionally, in order to ensure physician and MOA peer mentors engaged with PSP are appropriately supported to deliver PSP services within the larger GPSC program portfolio, a consistent and provincial approach to training and upskilling existing field staff is required and the Project Coordinator will be responsible for the ongoing refinement of the PSP Practice Support Network Education and Development Strategy. Lastly, new field staff (providing enhanced practice supports for PMH/PCN activities as dictated by GPSC) will also require ongoing training to ensure they’re supporting family practices at the highest standard.
WHAT SUCCESS LOOKS LIKE
Working closely with the Manager, CQI, and the Project Coordinator, Practice Support Network Development and Project Coordinator, Content Development and Maintenance support development and implementation of the PSP Education and Development Strategy in alignment with the PSP Competency Framework.
Develop, maintain, deliver and monitor a provincial orientation process for new regional PSP team members and enhanced practice support field staff
Conduct training assessments to identify skills and knowledge gaps that need to be addressed in alignment with the PSP Practice Facilitation Framework
Working closely with the regional PSP team and various clinical and advisory committees to coordinate provisions of training and upskilling opportunities aligned with assessed needs in accordance to the PSP Competency Framework
Coordinate with the regional PSP teams to report on training metrics and status to CPQ and regional PSP leadership
Working with key members of the CPQ team, you will develop training materials specific to delivery of PSP content (e.g. PSP’s clinical and practice management learning opportunities, the Phases of Panel Management, Patient Experience Tool, etc.) for both regional PSP team members and PSP peer mentors, and maintain these on the PSP Exchange
Support training of enhanced practice supports field staff (i.e. Panel Assistants), and
Design and implement an education and development strategy focused on PSP physician and MOA peer mentors within the larger GPSC Peer Leader Community
Working with Project Coordinator, Practice Support Network Development, to support the development of a learning and knowledge exchange strategy
Development of an internal learning and mentoring network for new and experienced (Practice Support Program) PSP regional team members.
WHAT YOU BRING
Bachelor’s Degree in a related field and 5 years of recent related experience or an equivalent combination of education, training and experience
Experience working in the BC health care system or general knowledge of the BC health care system is preferred
Experience in adult education curriculum design and development and multi-modal delivery (e.g. in-person, online, blended)
Understanding of quality improvement methodology and experience with the application of its principles
Understanding of change management methodologies an asset
Demonstrated experience working in dynamic, fast-paced environments
Superior interpersonal, oral and written communication and relationship management skills with exceptional attention to detail and organizational expertise
Excellent skills in critical thinking and analysis, meeting facilitation, verbal and written communications, and interpersonal interactions
Strong analytical skills and ability to apply problem solving skills with a high degree of tact and diplomacy
Excellent writing skills and proven ability to develop clear, concise and comprehensive written reports and other documents
Demonstrated ability to work independently and as a member of the team
Doctors of BC has just been named one of BC’s Top Employers for 2019 by the editors of the Canada’s Top 100 Employers Project.
We were also named Canada’s #10 Top Employer by Great Place to Work for 2019’s Top 50 Employers in Canada!! Learn More Here!
Doctors of BC thanks all applicants; however, only those selected for an interview will be notified.
Doctors of BC celebrates diversity, challenges inequality and is committed to sustaining an inclusive and diverse community. We do not discriminate against any applicant regardless of age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, socio-economic background, political beliefs and affiliations, family circumstances or other irrelevant distinction.