Senior Advisor, Clinical User Support

Alberta Health Services - Camrose, AB (30+ days ago)

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Your Opportunity:
The Senior Advisor supports clinical end users in the adoption of AHS clinical information systems, and the integration of said systems into patient care workflow in the least intrusive manner possible, to further the delivery of excellent patient care. The Senior Advisor works with a high degree of independence and in concert with AHS Information Technology and Clinical Leaders to plan and implement programs and processes with a focus on the optimization of clinical workflow and information system use. The position develops and manages various initiatives and/or programs and provides ongoing client support between individuals, departments, sites and programs. The position will provide leadership to develop a strategy for the coordination and delivery of key operational communications, educational tools/resources and user acceptance and adoption initiatives. The Senior Advisor leads the implementation of assigned projects and programs and provides advice and direction to clients within its specialty function and scope. The role provides opportunities to use communications, relationship management, operational leadership, change realization, and adult learning skills and knowledge. These skills are essential traits for the Senior Advisor.

This is a senior level advisory position accountable for providing expert knowledge in a specific area of health care delivery, technical domain, or service area at an organizational level. They report directly to the manager of Clinical User Support - Rural, and will be responsible for establishing and maintaining strong formal and informal communications with clinical business. They work closely with the Solution Centre and other Clinical User Support (CUS) teams to address and resolve user issues. Through strong business relationships, broad industry knowledge, and practical understanding of user needs, this Senior Advisor is responsible to devise IT and non-IT solutions that contribute to enhanced service delivery within their area. The Senior Advisor will be a key contributor in the development of a consistent clinical, technical, and service oriented approach across the provincial CUS portfolio. The initial focus will be on the service areas of the Rural Zones, with linkages to Connect Care and other IT Clinical Services AHS-IT. This will be primarily from an ongoing operations perspective, but also supporting consistent project delivery and resourcing to the domains they serve. The Senior Advisor will work with stakeholders to gather requirements and propose options on the program, clinical systems working groups and committees related to the development, implementation and operational support of clinical information systems in their domain. They will be responsible for ensuring these groups are made up of multidisciplinary clinical and business leaders, and being a regular communication conduit with these groups in adhering to timelines.

Classification: Senior IT Analyst
Union: Exempt
Department: Prov Calgy ITSCM Clin User Sup
Primary Location: Camrose Professional Centre
Negotiable Location: Provincial
Employee Class: Regular Full Time
FTE: 1.00
Posting End Date: 10-DEC-2019
Date Available: 20-DEC-2019
Hours per Shift: 7.75
Length of Shift in weeks: 2
Shifts per cycle: 10
Shift Pattern: Days
Days Off: Saturday/Sunday
Minimum Salary: $34.52
Maximum Salary: $59.20
Vehicle Requirement: N/A

Required Qualifications:
Minimum of a Bachelor's degree in a health related area. Should demonstrate a pattern of professional and personal development. Equivalencies of education and experience may be considered. In addition, the incumbent will possess a record of accomplishment in the following areas: Extensive knowledge of clinical health care operations/business. Significant experience in problem solving, concerns resolution, investigation and negotiation. Team leadership skills including demonstrated ability and comfort with decision making responsibilities, coaching and teaching, and the ability to inspire and build confidence in others. Experience supervising and leading staff. Demonstrated ability to foster relationships and partnerships with internal and external stakeholders. Demonstrated ability to think critically and systematically. Expert communicator with strong organizational skills, diplomacy, a client focused orientation and commitment to providing quality services. Demonstrated ability to relay or explain complex issues or difficult situations. Skills in negotiation, facilitation and conflict resolution are required.

Additional Required Qualifications:
As Required.

Preferred Qualifications:
Current certification in a clinical discipline. Master’s level preparation and other recognized designations related to health informatics.