Bilingual Customer Service Representative (health care)

BioScript Solutions - Oakville, ON (30+ days ago)

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BioScript Solutions is a network of companies that provide a unique complement of services supporting the distribution and provision of complex drug therapies. We are dedicated to providing the highest quality patient centered care in the specialty pharmacy industry in Canada. We've been working diligently over the last few years to help change the landscape of specialty pharmacy for patients through our distribution, pharmacy, and clinic networks.

Our network of companies includes NavieGo(our Patient Support Programs company), which offers a full spectrum of patient support program services focusing on treatment initiation. NavieGo acts as the logistical arm of BioScript Solutions through services such as drug reimbursement, case management, and patient navigation.

BioScript is the proud winner of the 2016 Entrepreneur of the Year - Atlantic Regionaward from Ernst and Young, which recognizes the vision, leadership, and achievement of Canada's most successful entrepreneurs. We are also honoured to qualify as an Employee Recommended Workplaceby the Globe and Mail and Morneau Sheppell, which recognizes excellence in achieving a healthy, engaged, and productive workforce and is the only award of its kind based entirely on employee feedback.

The Opportunity

We are looking for an engaged individual based in Oakville, Ontario to take on the role of Patient Reimbursement Specialist. This role is responsible for undertaking the management of specific projects or cases that are assigned to them in regards to patient reimbursement and coordination for the NavieGo branch of the organization. In collaboration with the dispensing BioScript Pharmacy pharmacist, the Bilingual Patient Reimbursement Specialist is responsible for overall management of their patient cases and act as a one point of contact to their assigned health care providers. In addition, this role offers the unique opportunity to contribute to the strategic direction of our reimbursement practices and designing the workflows, with room for advancement as we continue to grow.

Key Responsibilities

  • Coordinate and manage all aspects required in order to obtain prescription drug coverage for patients;
  • Coordinate cases with insurance companies, physician' offices and healthcare professionals in order to maximize reimbursement solutions;
  • Coordinate documents, submissions and all related paperwork to insurance companies, public/federal funding programs;
  • Foster and build relationships with key clinics
  • Implement Financial Means Test as required in an effort to maximize patient's prescription drug coverage;
  • Coordinate with pharmacy processes required once funding has been obtained;
  • Acquire in depth knowledge of public / private and federal funding mechanisms; and
  • Other duties and tasks as required from time to time.


  • Bilingualism - English/French - is required;
  • Minimum of 2 years’ experience in customer/client service experience;
  • Strong proficiency in Microsoft and Google applications (Google apps, Word, Excel);
  • Professional/courteous/efficient telephone manner;
  • Proven ability to organize time, set priorities, and multi-task in order to meet various competing work deadlines;
  • Strong communication and interpersonal skills;
  • Ability to work independently and in a team environment;
  • Attention to detail;
  • Ability to resolve issues effectively and efficiently;
  • An out of box thinking approach
  • Prior experience in a reimbursement role is an asset;
  • Experience in the healthcare, pharmaceutical, or insurance industry is an asset;
  • Able to work rotating shifts Monday through Friday, covering the hours of 8 AM to 8 PM.

How to Apply

Please submit your application electronically ONLY before December 10th, 2019. Do not contact the office directly. Please note that applications without a cover letter outlining how you meet the qualifications for this role may NOT be considered.

We thank all applicants for their interest, however only those selected to participate in the hiring process will be contacted.

Job Types: Full-time, Permanent


  • Customer Service: 2 years (Required)
  • Health Care Reimbursement: 1 year (Preferred)


  • English (Required)
  • French (Required)