ON Assistant Kitchen Service Head

T&T Supermarket - Markham, ON (14 months ago)

Apply Now

Major Responsibilities:
Greet customers by providing good customer service with smile, friendly enthusiasm
Provides hands on support and assistance to the Department Head in the following aspects:
a. Manage department performance and attain departmental goals
b. Manage and supervise department daily operation and staff performance
c. Provide coaching, on-the-job training, shadowing, guidance to department staff
d. Supervise Kitchen Deli Assistants, ensure fair distribution of work and daily checklists are strictly executed
e. Promoting teamwork and create an inclusive working environment
Familiar with products ordering , its process and execution
Follow company’s pricing principle and partner closely with the pricing strategies of Merchandising Department
Conduct quality and inventory control, responsible for the cleanliness, hygiene, equipment and tools maintenance fol
low up and workplace safety of the department
Oversea product quality, food safety, freshness and ensure FIFO is strictly practiced within the department
Maintain and update UPC pricing, verify and ensure product labeling are properly done
Ensure (BBQ, Hot Foods, Dim Sum, Sushi and/or others) are properly packaged and displayed
Lead by example by performing all hands on duties required in the Kitchen Deli Department
Maximize customers’ satisfaction, build rapport with our customers by providing good smile, eye contact and attention to them; handle customers’ complaints, if any strictly executed
Perform any other duties as assigned by the superior

Attitude Requirements:
Demonstrate job commitment, accountable, reliable
Possess basic knowledge in controlling profit and loss and interpreting data and market information
Possess a positive proactive, self-motivated work attitude
Good attendance record, comply with company’s rules and regulations

Knowledge, Skills and Ability Requirements:
Flexible to work in shifts, including weekdays, weekends, evening hours and statutory holidays
Have a good understanding of tools & equipment relevant to the job and know how to interpret labels of merchandises
Possess great interpersonal and customer service skills
Good organization and problem-solving skills
Good people management skills and able to train staff
Good communication skills , possess strong verbal communication skills in English and Chinese (Cantonese &/or Mandarin)
Possess knowledge in workplace health & safety
Relevant experience and Kitchen Deli product knowledge, display, promotion and packaging techniques preferred
Possess 3 years and/or above relevant experience, with at least 1 years of supervisory experience preferred
Possess basic computer skills in MS Office