Senior MS Systems Administrator

Descartes Systems - Waterloo, ON (30+ days ago)

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Descartes (TSX:DSG) (Nasdaq:DSGX) is the global leader in providing on-demand, software-as-a-service solutions focused on improving the productivity, performance and security of logistics-intensive businesses. Descartes has over 200,000 parties using its cloud-based services. Customers use our modular, software-as-a-service solutions to route, schedule, track and measure delivery resources; plan, allocate and execute shipments; rate, audit and pay transportation invoices; file customs and security documents for imports and exports; research and perform trade tariff and duty calculations and complete numerous other logistics processes by participating in the world's largest, collaborative multi-modal logistics community. Our headquarters are in Waterloo, Ontario, Canada and we have offices and partners around the world. Learn more at


We are currently seeking a Senior Microsoft Systems Administrator to join our Implementations and Maintenance Services (IMS) Team. As a member of the team, you will be responsible for designing and implementing changes, upgrades, and projects required to maintain our infrastructure to support business needs. This includes managing projects from start to finish, meeting deadlines, provisioning of documentation, cross-training other team members, and creating and maintaining a knowledge base. As a senior member of the team, you will also provide leadership and guidance to help resolve any technical challenges that may come up. You will be required to work closely and collaborate with other IT teams and Service Delivery departments.


The successful candidate will have the following job responsibilities:
Manage infrastructure projects from start to finish and ensure commitments are delivered on time.
Provide leadership and guidance to help resolve technical challenges.
Implement and maintain on premise and cloud infrastructure on a 24x7x365 basis and respond to incidents in a timely manner.
Align new acquisitions and system deployments with Standard Operating Procedures and integrate IT Systems.
Create technical documentation and procedures related to assigned tasks or projects.
Incremental automation to streamline standard operating procedures.
Interface with development and other teams to communicate issues and recommend improvements in their respective applications.
Create and maintain a knowledge base for the team and assist in cross-training other team members.
Act as a subject-matter-expert for technical support and perform on-call duties on a rotational basis.
Plan and carry out after-hours changes to meet business and operational needs.

The successful incumbent will possess the following qualifications:
Expert knowledge of Microsoft Windows Server, Active Directory, DHCP, DNS, Office 365, SharePoint, Group Policies, Microsoft System Center, WSUS, Orchestrator, DFS Services, VMWare, and Citrix.
Experience with SQL Server, SQL queries, SSIS, and SSRS.
Experience deploying and administering compute resources in Azure, AWS, Google or other cloud service providers.
Strong knowledge of Microsoft System Center Operations Manager (SCOM) from an architectural and support perspective.
Experience with implementing and supporting client-server applications.
Experience with PowerShell and Service Management Automation or similar frameworks.
Solid understanding and working knowledge of PXE booting, Intune, AutoPilot or other workstation deployment technologies.
Proven problem solving skills, service oriented, and solution driven.
Experience with conducting Root Cause Analysis on major incidents, coordinating and executing follow-up actions.
Experience with incident, change and problem management procedures in an ITIL driven environment

Desired Attributes:
Ability to work and collaborate with colleagues in other offices and in different time zones.
Process driven and must possess excellent project/task management skills.
Strong drive to understand and learn on the job.
Ability to work independently without direct supervision on internal projects, functional testing and analysis of requirements for new and existing services.
Ability to effectively handle multiple concurrent projects and prioritize based on business and operational needs.
Excellent and proven communication (verbal and written) and consensus building skills.
Security awareness.
Highly motivated and proactive with the ability to learn and adapt quickly to changing priorities and demands.
Ability to perform under tight timelines in a fast-paced environment with minimal supervision.
Must be detail-oriented with above average organization, planning and administrative skills.
Responsible and accountable.

Qualifications and Certifications:
Must be a very strong team player with 7-10 years of related work experience.
University Degree is preferred. Certification(s) such as MCITP, MCSE or other Microsoft certifications are highly desirable.

Waterloo, Ontario


We offer a flexible and casual work environment, as well as mentorship and on-the-job training to support your personal growth. You will have an opportunity to contribute new ideas and we welcome your fresh perspective.


Please submit your resume, and a covering letter describing why you are a unique fit for this position, to citing “Senior Microsoft Systems Administrator” in the subject of your message. We thank all applicants for their interest in Descartes; however only those candidates selected for an interview will be contacted. Agency calls will not be accepted. All final candidates will be required to provide professional references and complete a background check, which will include a criminal background check and may include a credit check and verification of education and previous employment.

Descartes is committed to equity and diversity. We are an equal opportunity employer and welcome applications from qualified individuals regardless of race, colour, ancestry, age, creed, sex, sexual orientation, gender identity or expression, disability, citizenship, ethnic origin, family or marital status. If you require accommodation at any time during the hiring process or would like a copy of this job posting in an accessible format, please contact Human Resources at or 1-800-419-8495.