Assistant Care Manager

CarePros - Edmonton, AB (30+ days ago)

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Setting a new industry standard for caregivers!

Who We Are

CarePros is a rapidly growing home care agency based in Edmonton, AB. At CarePros, we are passionate about enhancing the quality of life for our client’s and their loved ones. We deliver the highest level of care by leveraging leading edge technologies, cultural competency, and compassion from the best caregivers in industry. To maintain our place as an industry leader, we believe in continuously adapting our delivery model by implementing evidence-based practices from newly published research into training programs.

Quality home care is a fundamental human need; it gives us peace of mind that in the event of illness or tragedy, our loved ones will be taken care of. CarePros strives to hire the best and we value integrity, excellence, respect, inclusivity, and collaboration. What makes CarePros special is how much we encourage independent decision making, sharing of information, and respect candid discussion. We want great people working together as a team and that makes us fun, flexible, creative, collaborative, and successful.

The Opportunity

We are currently looking to hire a Assistant Care Manager for our Care Delivery department in Edmonton, AB. This opportunity will be a full-time permanent position. You’ll get to work with a growing organization where you will gain valuable experience in the field of home care!

The Assistant Care Manager is responsible for helping to grow the business in target markets, facilitate communication and act as a liaison with many of our stakeholders, provide medical expertise, manage service agreements for clients, oversee care plan development for clients, and manage a team of supervisors and front-line staff to ensure services are meeting client expectations. Specific accountabilities include:

Focus on growing billable hours in target markets with a focus on a long-term, sustainable strategy, specifically for medically and behaviourally complex in-home clients.
Facilitate communication and serve as a liaison between and among professional and direct care staff, family and/or guardians, and community medical providers and professional consultants in connection with CarePros.
Provide medical expertise to CarePros team and clients.
Directly manage the implementation, coordination, maintenance, evaluation, and termination of care plan services, including developing Positive Behaviour Support Plans (PBSP), while maximizing revenue for each Service Agreement.
Oversee the overall Care Plan development as well as 3-Tiered Care Team system for each client.
Oversees the responsibilities and duties of the Care Supervisors, and other staff as directed.
Facilitates communication directly with clients to ensure expectations are met and/or exceeded; works closely with client to update Care Plan (as required) to address changes in client’s medical condition or as new needs arise.
Coordinating with administration within various Program & Services under the Ministry of Human Services, including but not limited to Assured Income for the Severely Handicapped (AISH), Family Support for Children with Disabilities (FSCD), and Persons with Developmental Disabilities (PDD).
Drive growth initiatives through publicly funded sources (i.e. FSCD, PDD, AHS, Child & Family Services), insurance and disability sources (i.e. WCB, private insurance companies), and private pay.
Lead and collaborate with other Managers and Supervisors to onboard new clients in a timely manner while overseeing the proper creation and execution of individual service plans (ISP’s) or Care Plans for each client.
Participate and contribute to key strategic initiatives that will drive growth (i.e. expansion into other markets, exploring complementary services that will grow revenue, seeking and building strategic partnerships to drive mutually beneficial growth).

Who You Are

As a assistant manager in the home care field, you possess the following experience, knowledge, skills, and abilities:

5-7 years of supervisory or management experience in the home care or healthcare field
Knowledge of child and youth care mental wellness practices and the processes and procedures involved in providing effective home care.
Ability to actively listen, identify needs, and provide solutions to the client.
Recognize and understand emotions and handle situations with empathy.
Build and maintain cooperative and constructive relationships.

You have management experience in the healthcare industry along with a post-secondary education specializing in either Social Work or Nursing. A combination of education and experience will be considered.

What We Offer

As a valued employee at CarePros, you’ll receive the following:

Performance-Based Pay Increases - If you are a great contributor, you deserve to be rewarded for it. CarePros rewards high performance with increased pay and bonuses.
A flexible schedule that fits you – we believe in work-life balance and healthy and well-rested employees.
Building relationships - We believe in a collaborative environment where effective teams produce great results.
Career Development – Continuing education and development is something we take seriously. We want to make sure you have the opportunity to maximize your potential.

How to Apply

Apply on our website today at

Only those candidates selected for an interview will be contacted.